Complaint / Review
Wildblue Communications
BEWARE of Wildblue satellite Internet service's deceptive advertising claims, poor performance, rude staff, no refund policy

I was sucked in by claims of "lightning fast internet connections, " "fast broadband internet access, " etc. I did not understand that their service is only faster than dial-up internet; they cannot match DSL, or cable broadband speed. I did not know the meaning of their descriptions such as 512kbps, 10Mbps, and 1.5Mkbps.

Once it was installed, I was dismayed that the service seemed as slow as dial-up. Their customer service reps are calloused and hardened toward customer complaints. They say you are committed for 24 month contract with no cancellation, or refund policy. If you want out of the deal, you must pay $700 for early cancellation.

Please avoid falling for Wildblue's enticing claims!