Complaint / Review
Alien Ware
Upgrade, Vista, Rip-OFF, Lied, Laptop, Free, Charged, Bad Service, Unwilling, Apathetic, Windows XP, Windows Media Center dishonest, fraudulent, lie, dollars

I Bought a AlienWare Laptop back in Nov. 2006 and i upgraded my operating system from Windows XP to Windows Xp MediaCenter (a 100 dollar difference) because they had a promotion on a free upgrade to windows vista if the media center was purchased. Ever since the release of vista we had called alienware at least every month to see what had to be done to receive our copy of vista. I was always told that i would eventually be contacted by them informing me of said process.

I called today June 20 and they informed me that the upgrade is no longer possible. Apparently the last day for you to be able to receive your upgrade was March 31st.

I dont understand how, out of the many times i called, they couldnt have told me first that the deadline was march 31st, second simply explain the process to me, no one in there customer service line ever new.

After i found out that i would no longer be able to receive the upgrade to vista i accepted it and simply asked if i could possibly receive a refund for the extra 100 dollars that i paid for the free upgrade, and they refused to give it. They said it is not there responsibility if i was unaware and was not able to submit the required information before the deadline.

Yesua
Los Angeles, California
U.S.A.