I won a listing from this company that can be seen at
(ROR redacted link) I was happy with the items in the listing and the price that it sold for! I am a huge eBay fan and was happy and excited to win the auction.
The price it ended at was US $20.45 the shipping was US $35.00, that was a bit high, but I paid it and waited for its arrival. 10 days go by and nothing arrived, I emailed the company and asked the status. The reply back, was sorry, it was in our shipping area and has not left yet!
I was like what??? I paid right away and it just sat there? The company promised to get it our right away via UPS. A few days go by and UPS calls to ask if I want them to be my broker at the USA/Canada customs? I was like HU? They wanted $25.00 to ask as a broker to clear the goods!
SO I email the company and talk to both Craig Solomon & Alan Morton who state that they will not offer any refund for that, and I am to pay all duties/customs fees.
I was shocked... Most people ship via the post and the buyer (me) then does not have to pay any extra hidden fees. Why they use UPS and cause this extra crazy fee is beyond me.
I tried to explain to the company that they held my package for weeks for no reason and it would be a sign of good customer relations to simply refund the shipping I paid and that would off-set this UPS fee. UPS said if I don't pay, it will be sent back the shipper.
So getting no cooperation from the company I simply paid the broker fee and left feedback for the company that read: 'HeldFor10daysThenWants$25forBrokerFeeNowGaveUnpaidStrikeWontRefundCost-StayAway'
The feedback the company left me: 'Horrible communication sends violent threats wont pay customs duties AVOID!!!' and 'Raging Idiot sends violent F-Word emails See what he leaves others - Scary & Sad'
WOW... I was shocked and sent an email to the company to advise them I would never shop there and that they feedback they left was very unprofessional...
No reply back from the company was ever made!
Sean
Lindsay, Ontario
Canada
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