On May 7, I received an e-mail from Music123 offering, among other items, a wireless guitar transmitter/microphone combination for $99.99. I immediately ordered it and my confirmation came back as a "Valid Order" but was listed as a back-order. The accompanying note stated that "most backorders ship within 30 days".
On the 16th I received an e-mail stating that they were waiting for the vendor's delivery date and offered to 'cancel' my order. My next e-mail from them was the 24th, stating the item was a "closeout item" and "no longer available". They then suggested I contact a sales rep to choose another item.
I returned an e-mail stating that the item was in their current catalog (which I had received in the mail the previous day) at a price of $199.00. I suggested that their actions appeared to me to be a plain case of 'baiting' and pointed out that there were numerous other packages on their website that contained the items I had ordered. I received no response, but the item went from "valid order" to "processing in warehouse" on my order status.
Yesterday I ordered yet another item from Music123 over the web, a software virtual synthesizer for $79.00, an "outlet" item that has a street price of $199 elsewhere. Not surprisingly, when my order was confirmed the item was not listed.
This morning I telephoned Customer Service and was told that the item was "discontinued" and not available. After asking why they offered items for sale that they did not have, I attempted to explain my plight of the previous order to the customer service rep but her only solution was to pawn me off on the sales department to see if they could sell me something else. I explained it all (again) to the sales rep and he tried to transfer me back to Customer Service. The phone disconnected and I have yet to be contacted by either Customer Service or their Sales Department.
Two orders, two discontinued items, no real attempt at resolution other than suggested replacement with higher-priced items. Music123 still has my money.
In all fairness, the most recent contact was this morning but the company has all my contact information and, were they interested in resolving this or, at the very least, refunding my money (as they apparently have no intention of satisfying the orders) I feel someone would have called or e-mailed by now.
0 comments