I used "buy it now" to purchase a slightly damaged guitar from Music123.com. They emailed me a backorder notice... Expected delivery for 30 days out. I wondered how this can be for a specifically photographed guitar, with the specified damage plainly seen. Why would a unique item like this be backordered? I called them, and they had a record of one such guitar being processed. I waited two more days for another shipping notification to no avail. The phone rep was very vague about it... Said they get these damaged guitars from time to time. So, just WHAT guitar did I buy? Something else that was damaged much worse? The Ebay listing did NOT specify that it would be a similar or like-damaged instrument... But it was THIS EXACT item to be sent.
I have heard nothing back from them, and my paypal charge is still shown on my bank statement. The order communication is as follows:
Response Via Email (Nicole) - 01/27 06:06 AM
Dear Brian,
We sincerely apologize for the inconvenience. As requested, your order has been cancelled. We appreciate you choosing Music123. We are dedicated to your satisfaction with this and every purchase from us. Please feel free to contact us if you have any other questions or concerns, or if you are not completely satisfied with the service you have received from us today. We appreciate your feedback. Have a great day!
Http://www.music123.com/
You can place your order online or by calling us: 888-566-6123
Customer By Web Form (Brian D*) - 01/26 09:40 AM
I'm tired of screwing around with this. You accepted my Paypal payment from the Ebay "buy it now" auction, then did not have the product to send to me. That is FRAUD.
Refund my money immediately!!!
Response Via Email (Nicole) - 01/24 08:38 AM
Dear Brian,
We apologize for the confusion, however this item is in backorder status, set to be cancelled. As these items are first-come, first-serve basis, an order has went through before yours, and this order may be automatically cancelled. We apologize for the inconvenience.
We appreciate you choosing Music123. We are dedicated to your satisfaction with this and every purchase from us. Please feel free to contact us if you have any other questions or concerns, or if you are not completely satisfied with the service you have received from us today. We appreciate your feedback. Have a great day!
0 comments