I am extremely distraught over the service I have received from GE. I have a Compaq 5440 which has many technical problems, too many to mention. GE finally approved to have a new motherboard installed in my hard drive. I felt like all my fighting had finally paid off.
Unfortunately, the computer is now in worse shape than before. The first two times the system started there was absolutely nothing on the desktop. The third time everything seemed to be okay, but when I clicked on the start button the menu was all distorted with black vertical lines. A message stating the system resources were dangerously low. (0%-2%)
GE wants to start troubleshooting all over again. I feel I shouldn't have too. It is their responsibility to ensure the components work correctly before installing them in the customer's hard drive. I also have reason to believe the technician didn't really replace the motherboard at all. I think the same one is still in there. When Compaq replaced the motherboard and power supply I had to re-register the computer all over again. As if I had just bought the computer.
This time I didn't have to do that at all and there was still some personal items I had saved on the hard drive. GE is not interested in hearing about the motherboard being faulty. They want to start troubleshooting all over again.
If anyone has any input I would greatly appreciate it.
Thank You
Lisa Lansing, Michigan
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