I ordered a webcam online, 5 minutes later I found a new model that I liked better so I wanted to change the order. I called in and I was told that I can't change the order (??), then I decided to cancel it but I was told I can only REQUEST a cancel but that means that the order might get shipped anyway.
I got mad, that never happened to me before with any other online company. I called in within 5 to 10 minutes after I placed the order and I was told I can't cancel the order. Their canceling policy on their website clearly states that the customer can cancel the order within first 15 minutes.
Later that day I received an email that request for cancel was unsuccessful and the item was shipped. I called the customer service (btw. Located in Philippines) and didn't get any answers, they just repeat the same thing over and over. This is just plain stealing. Customer service people also lied to me about having the manager call me after his lunch. It's been 2 days since then and no phonecall. A little long lunch, isn't it Mr. Manager?
I talked to 4 different people but they just don't listen. I acted EXACTLY by their canceling policy but they stole my money anyway and shipped the item. Now I'll have to spend more of my time to run around the city with a package to be returned and wait in line at the post office.
WHY? What did I do wrong? I wish I paid with credit card, I would just stop the payment, but I used paypal and paypal dispute was closed based on not enough evidence to prove unauthorized charge. Shame on paypal as well. Where is the justice here? DON'T EVER USE BUY.com EVER! They are bunch of crooks and liars!
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