I had been a buy.com customer for years, and never had any difficulty with them. That all changed when I tried to cancel an order for $300 item that had not yet shipped.
When I called to check the status of my order, I came to learn that (even though it was sold to me as "in stock soon, usually ships in 2 to 3 business days"), they could not tell me for sure that the item would ever be available for shipment. A red flag went up when the CS person said "if the item is available it will ship within 2 to 3 business days". Despite the fact that they could not guarantee to have the item to ship, they had immediately charged my CC thru PayPal for the entire amount.
So they engage in deceptive business practices by selling items they are unsure they can deliver.
I stated I wanted to cancel the order, since they couldn't say they'd ever fulfill it. The CS said she'd issue a "request to cancel", and that I was only guaranteed a cancelation within 15 minutes of placing the order! What sort of company does business this way? They said the request may be denied and the item would then ship. I could then refuse delivery and start the process of requesting a refund then. Huh? HOW ABOUT NOT SHIPPING IT TO ME! Based on what I read on usacomplaints.com, I think that if it came to that I could expect just more runaround.
DON'T BUY FROM BUY.com! I also came to learn from the CS that their return policy requires you ship back the item within 14 days of placing the order! So if it takes THEM 10 days to ship it to you, you are SOL.
Since I paid thru PayPal I immediately opened a dispuate with them. Then I called my CC to let them know I would dispute the charge if I did not get satisfaction with PayPal within 10 days. One way or another, I am getting my $300 back from this company.
STAY CLEAR OF BUY.com!!!
BUY.com has very sketchy and sleezy busines practices. Stick with a reputable business.
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