I was paying my account off and had one payment left finally! I am unable to receive my payoff. I've been trying for six weeks, calling the North Carolina office and they can't help. They say I have to fax a request to corporate office but of course, I can't talk to anyone in person. I fax twice! No answer! I'm sure my payment shows late now and I'll get a late fee - and can't do anything about it!
I will never buy another Gateway Computer due to this problem. Customer Service is very important, and selling accounts to crooks like these is unacceptable! I called today (7-26-02) and was actually told that I have to wait until I hear from corporate. I explain it's been six weeks and I was told there is absolutely nothing she could do or that I could do. I just have to wait.
These people are slime!
Erica
Fremont, Michigan
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