I purchased my computer from Gateway in December. Payments were made on time and then I found out that my account was sold to Computer Finance, LLC. My husband and I decided to do a debt consolidation through Money Management Inc. We included the account with Computer Finance, LLC. Shortly, after adding them to our Money Management account, we no longer received any statements.
The last one received was in December. Although, payments have been being monthly and on time, our balance keeps getting charges added to it. I called Computer Finance, LLC at 1-866-771-3395 and I spoke to two different customer service representatives and they were unable to bring up my account, even after I had given them both my account # with the company and my Social Security Number.
When I asked for their names, they told me they were unable to give out that information. I was given a fax number and told to fax my complaint and all my information to someone by the name of Renee Whitman. We would like to pay off the balance, but we do not know how much is due or even if it would do any good, because this company has so many complaints against them, a main on being that after the account is paid off, it is still being reported that it is deliquent.
I am in the process of getting payment history from Money Management, Inc to prove that payments have been made and on time. Please help, I do not know what to do or where to start. I am going to the legal office here on base on Monday to see if they can help.
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