Take it from me, DO NOT trust Paypal to recover funds when you have been ripped by a fraudalent seller (theives) on Ebay. You will lose nothing but time and more of your money. Paypal's customer service representatives are absolute LIARS. I placed a bid for a laptop that EbAY seller: swilling1 described as a, "BRAND NEW Dell XPS M1210-STILL IN BOX."
Unfortuantely, after waiting 2 weeks I recived a totally different computer. So, I proceeded to contact the seller and advise them this was not the item advertised and I am requesting a full refund. I did not trust the seller at this point to refund me my money so I decided to place a dispute with Ebay/Paypal. That's the most logical thing to do right? Especially, after corresponding with the seller for 2 whole weeks inquiring about, why had not I received my laptop if and my payment was made less than 24 hrs after I won the item. This is the response I received from Ebay:
Hello,
This email is in response to your recent report regarding item # 170032319374. We are sending you this response based on the item number and payment information you submitted.
We will investigate the seller and take appropriate action upon the completion of our investigation. Such action may include issuing a warning to the seller, temporarily or indefinitely suspending the seller's account or, terminating the seller's membership with eBay. Due to eBay's Privacy Policy, we cannot provide you with information regarding the details of this investigation or the seller's account.
This policy is for the protection of all eBay members.
Since you used PayPal to purchase this item, we encourage you to report this matter to PayPal if you have not done so already. Reporting your dispute to PayPal is the best way to reach a resolution. EBay works
closely with PayPal to help buyers resolve their transaction problems quickly and effectively.
To report this matter to PayPal, please go to the following Web page:
Https://www.paypal.com/us/FILEACLAIM
After you log in to your PayPal account, you can continue reporting your dispute and file a buyer protection claim. Once you file a claim, and
throughout the entire process, your claim status will be available on the PayPal site.
We also encourage you to review the eBay Buyer Protection information found on the following help page:
Http://pages. Ebay.com/help/tp/isgw-buyer-protection-steps.html
On this page you will find a number of resources available to you to assist with resolving this transaction.
If you have additional questions that we haven't addressed in this email, please respond to us by using the reply function of your email program.in order to help us assist you as quickly as possible, please
include any additional information related to the transaction that was not provided in your original message, including the seller's User ID, item details, and any steps you have taken to resolve this situation.
When making your report, keep in mind that eBay acts as a venue for buyers and sellers. As such, we will investigate any reports received and sanction accounts that violate our policies, but we do not take action on an eBay member's behalf, nor do we directly intervene in
disputes between eBay users.
We trust that this email has addressed your concerns. We are committed to working with you to protect your safety and help you succeed on eBay.
Input from members like you is invaluable and helps us reach our goal to keep transactions on eBay free from fraudulent activity.
Regards,
EBay SafeHarbor Department
Original Message Follows:
From:
To: eBay Customer Support
Subject: FR=C00255 Item not as described (you paid) [#US US $US? 01 -01
]
[ Please read the attached note ]
Form Message B200% 092103
D_ID100720061344D_ID/W_ID83536344W_ID/S_ID000S_ID
Subject: FR=C00255 Item not as described (you paid) [#US US $US? 01 -01
]
User Feedback: 1
User State:? 01
Browser Info: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1;.net
Buying and Finding Problems with sellers Item not as described (you
paid); 68.201.232.87;
Reporting member: 1sinfulangel 1
Member being reported: swilling1 10
Buyer Status: 1
Item number: 170032319374; US! 12201! 042304
Payment Method: PayPal
Date of Payment: 09/25/06
Dispute Resolution: None used
Seller Contact: Yes-I have attempted to call
Customer concern: The seller advertised a "BRAND NEW Dell XPS
M1210-STILL IN BOX (170032319374)." My payment was made throught penpal on Septmeber 25 for the DELL XPS M1210. On October 7 I finally received the package this computer was a Dell Latitude D420. This is not
the computer that the seller advertised. I have emailed the seller and requested a full refund. There is no telephone number posted for the seller. I have saved all emails inquiring about shipping that I sent to
the seller.
After shipping the seller back the computer, contacting PAYPAL to advise them I did so and providing a tracking number and waiting weeks. I received this:
After careful review, this claim has been decided in your favor and $175.00 USD has been credited to your account.
This is the maximum amount covered by PayPal. If your claim was for more than the amount recovered, the outstanding balance is due from the seller
and we will make our best effort to recover it for you.
Transaction Details
Transaction Date: Sep 25
Transaction Amount: -$1,065.00 USD
Your Transaction ID: 9CM18308LV3748220
Seller's Transaction ID: 7MC516261S775683F
Case Number: PP-207-965-993
Seller's Name: Shelley Willingham-Hinton
Seller's Email: [email protected]
What to Do Next
This case is closed. No further action is required by you at this time.
Other Details
To make sure future transactions proceed smoothly, we suggest you visit the PayPal site and click the Security Center link located at the bottom of
any page. There you will find tips on how to avoid fraudulent sellers in the
"Fraud Prevention Tips for Buyers" section.
Thank you for your cooperation with this investigation.
Sincerely,
PayPal
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click the Help link located in the top right corner of any page. If
your inquiry is regarding a claim, log in to your PayPal account and go to the Resolution Center.
Bc: pp-207-965-993: r1: usd1065.00:10082006:9cm18308lv3748220
PayPal Email ID PP804
If I would have known better I would handled it differently but what choices do you have.
* Take my advice DO NOT utilize Paypal's services*
Rochelle
Houston, Texas
U.S.A.
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