I ordered a contemporary arrangement for my husband for our anniversary. He was out of town on business and I had them delivered to his hotel. The arrangement was delivered and accepted by the hotel and he received them later that day.
The flowers were falling off the petals when he carried them to the car. The arrangement looked nothing like what I had ordered online (Instant Sunshine). It looked like someone had bought a bouquet on clearance at the grocery store and stuck them in a vase they had at home and delivered them.
There was no contact information for the florist on the card.in fact, the message I had wanted on the card was written sloppily and there was a word crossed out!!!
I immediately called the company and amazingly talked with a nice representative. She told me she'd investigate and call back in a week. Needless to say, I didn't get a call back. And, when I attempted to call the company, I was put on hold numerous times. I have even e-mailed them with no success.
I contacted my credit card company and they said I would not be able to get my money back because I did not attempt to return the flowers. (I live 2 hours from the city my husband received them in and there was no information for the florist)
I have reported them to the BBB and the FTC. I look forward to the day they can no longer rip anyone else off!
Check out the pictures...
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