I will never use FTD.com. I ordered an upgraded flower package, which included roses and lillies, as well as two Valentine's balloons and a card. This was our first Valentine's day together as a married couple and I wanted to get my wife a really nice flower arrangement. I ordered my flowers on Feb. 9th 2011 and to have them delivered to my wife's work on Monday Feb. 14th... Valentine's Day.in the past my wife would normally call me (when I sent her flowers) around 12-2 PM to tell me how happy she was to receive her flowers. Around 3 PM I have not heard from her, so unfortunately I had to ruin the surprise and call her and ask if she received anything. Much to my surprise, I she had not received anything. I called FTD.com and had to wait on the phone for an hour and a half, when I finally got through, they informed me that their computers were down and could not look up my order.
The next morning, I called to complain to FTD.com and they were very nice and even offered to take 40% off my bill. As nice as that may be, our Valentine's Day was ruined and it looks really dumb to receive flowers the day after the holiday has passed. To the rest of her office, it looks like her dumb husband forgot to send flowers on Valentine's Day and now I'm going to make it up the next day. Thanks FTD.com. The lady on the phone told me that my wife will get her flowers today (Feb. 15th). At 3 PM, my wife still has not received her flowers, so I called FTD.com once again and the lady on the phone told me that the driver was on his way and had the flowers in his truck. A few more hours passed and still no flowers and unfortunately my wife's office had closed. That night I was furious, so I called FTD.com once again and demanded my full refund. I could not believe what they offered me: they said that they will make sure the flowers are sent the next day and I will get 10% off my bill. At this time I was really confused, because earlier that day, they were going to give me 40% off my bill and now that the day has passed, I'm going get only 10% off. I told the lady to forget the damn flowers and to give me a full refund in return. At first the lady was not going to do a full refund, so I asked to speak with a manager and finally the manager said that I should receive the refund in 5-8 business days.
Now this is where the story get's really good. The next day (Feb. 16th) I get a phone call from FTD.com and the man said that the florist does not have the vase for the arrangement that I ordered and they will have to give me a different vase, however they will be willing to give me a $10.00 upgrade. Now wait a minute! First off, how the hell could the driver have my wife's flowers in the truck on Feb. 15 and was on his way to my wife's work, when in fact the next day I'm informed that the florist did not have the vase for my wife's arrangement... Basically I was lied to!!! First of all, why is it 2 days after Valentine's Day that I'm given this information? Secondly, if the florist didn't have the vase, why was I not notified days before Valentine's Day. Of course I would have said "... No problem, just go with a different vase." But what really pisses me off, I was lied to by FTD.com. Don't tell me that my wife's flowers are on the way, when in fact they were never even arranged. Think about it, if the florist didn't have the vase I ordered, that means that the arrangement was even started until 2 days after Valentine's Day. It's not like I ordered these flowers the day before Valentine's Day... It was 5 days before. I will never use FTD.com ever again and I urge all of you to just go to the local florist yourself and have them delivered. Take out the middle man and go straight to the source... After all, FTD.com uses all of your local florists anyway. The best part; while I'm on hold (on the phone) I keep hearing an advertisement about same day deliverey... Wow.
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