Dear Jerry
Thank you for your e-mail. We apologize for the frustration that has been caused due to the difficulties that you have experiences with the laptop (order #xx166). We have forwarded your concerns to the appropriate department for review. Due to the volume of suggestions and comments we receive, you will not receive a specific response after we have forwarded your comments.
We apologize for any inconvenience this may have caused. Please feel free to contact us again if you need any further assistance.
Thank you for shopping with ShopNBC.
Regards,
Amber M.
Customer Service Representative
ShopNBC
Shop NBC and Viscom should have a better policy on customer service!
Original Message Follows:
Hello
Just to let you know, this was the worst purchase that I have ever made. The laptop has done nothing but give me trouble, first the hard drive went out, then the cover hinges failed, now the mother board has failed and they want 325.00 more for the boardand. It is no more. I have throne away $1600.00. Plus I had spent $400 in repairs. The fellow that was selling these on your show at that time said he owned the factories that made these, well he needs to take a second look at the quality of his product. I would be glad to send this to him for his personal inspection and replacement. A dissatisfied custome
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