Hi I went and purchased two programs from Inetgiant in hopes to get traffic to my website. The programs never did what they proclaimed to do so I canceled both accounts. Well I thought Inegiant canceled my accounts. I was refunded for one and never received a cacnceling confirmation on either. I trusted this company and thought it was a trusting comapany. Well I do alot of online ordering and some of my business is thru ebay lets just say my statements are very long. Just happy my bank doesn't charge me for statements. Lol. Well I was online and check my balance and I see that Inegiant is pending transaction for the $25.00. I was like wait a minute I canceled that September. Well it comed to the second account was never canceled and I have been charge for every month after that.
If suggest you read thru this entire email exchanges from Inegiant reps and myself. Under stand its start from the bottom up. With an email I sent to the rep asking why are they still charging my account. And then it has several from when I asked to cancel. Then to Inetgiant ending it with tuff luck.
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Integiant
When you wish to cancel your recurring orders, you need to notify us by email at least 2 business days before the next billing date, so we have enough time to stop your billing and Unsubscribing from the list does not stop your billing.
This is exactly as it is stated in our Terms and Conditions which you have agreed to before ordering our services.
Please provide a cancellation confirmation email for a refund.
Best Regards,
Eddie
Original Message
From: Sonya
To: Inetgiant Admin
Sent: Friday, January 26 5:40 PM
Subject: RE: Account that has Been Canceled!!!
Excuse me. Never told to you! You people all work for the same company. Because one person didn't tell the other isn't my fault. I made full attempt to cancel my account along time ago. Which your company failed to dio. And has been illegally charging my account since then. I have not been using any of your services or been on your web site. Basically your stealing. And I want my money back. Don't come out back at me with your shit out of luck deal. You as a company need to give my money back. Let me sum it up to you.
Me as a potenial consumer came to your company in interest that it might better my company in turn was not satisfied with the services decided to cancel. Made full atempt to cancel. Now where your company messed up I don't know. But you been charging me for no reason at all. I don't want to read who didn't tell who or I didn't know I don't care put the money back into my account as of like yesterday. Or I'll be contacting the BBB and my opening a dispute with my bank and they'll get the money from you. We can do this the hard way. But really your stealing and I'll make sure I'll tell all friends and persons and post bullentins in exact detail about your company and its thieving methods. And poor poor customer service and representatives.
Original Message
From: Inetgiant Admin
To: Sonya
Sent: 1/26 3:24: 01 PM
Subject: RE: Account that has Been Canceled!!!
That was never told to us.
But I have stopped your billing now and you will not be billed anymore.
Best Regards,
Eddie
Original Message
From: Sonya
To: Inetgiant
Sent: Thursday, January 25 5:40 PM
Subject: RE: Account that has Been Canceled!!!
Below is the email mesaages that were exchanged with Blake at your company. I have the bank statment to show that the 59.00 dollars was refunded so the other 24.99 account should have been canceled too.
Sonya
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Original Message
From: Inetgiant Admin
To: Sonya
Sent: 10/9 3:08: 10 PM
Subject: RE: about my account.
There are no refunds for that program but the 59.90 we will refund to you even though it was your responsibility to call us back but for the 24.99 there are no refunds what is the reason for a refund?
Best Regards,
Eddie
From: Sonya
Sent: Monday, October 09 2:42 PM
To: Inetgiant
Subject: RE: about my account.
Well if my order hasn't started yet why wouldn't I be refunded for something that hasn't even happended yet. And besides I'm very upset cause all this time I thought that I was getting my monies worth. And you haven't even been doing anything. Thats like giving you money for nothing. I don't think so. I want my money back. I'll take this up with my bank. And what about the 24.99 for the other program.
Original Message
From: Inetgiant Admin
To: Sonya
Sent: 10/9 11:21: 09 AM Subject: RE: about my account.
There are no refunds and you 59.90 order hasn't started yet we have called you at 713 695 1952, with no answer.
We can start the campaign now since we have you here please email us back your website URL.
Best Regards,
Eddie
From: Sonya
Sent: Friday, October 06 8:31 PM
To: Blake
Subject: Re: about my account.
Merchant: InetGiant.com
Order ID:
Order Placed: Sunday, September 24 10:44: 20 AM PDT
Amount of Transaction: $24.99
Payment Type: Visa
CustID:
Merchant: InetGiant.com
Order ID:
Order Placed: Tuesday, September 26 4:44: 59 PM PDT
Amount of Transaction: $59.90
Payment Type: Visa
CustID:
Original Message
From: Blake
To: Sonya
Cc: Anastasia; Rufat
Sent: 10/6 6:23: 05 PM
Subject: Re: about my account.
Hello,
Please provide your order number for further assistance. Order number starts with a letter V and you may find it in the Order Confirmation email which was sent to you after placing the order.
Regards,
Blake
Original Message
From: Sonya
To: Inetgiant
Sent: Friday, October 06 6:11 PM
Subject: about my account.
I made a purchase for you advertising special you had actually two one for 29 dollars and one for 60. And to tell you the truth it hasn't worked like it said it would I would like a refund for my money and cancel my account.
Sonya
From: Denise Jones
Sent: Thursday, January 25 10:50 AM
To: Sonya
Subject: Re: Account that has Been Canceled!
Hi Sonya,
Please send us those confirmation emails.
Regards,
Denise
Original Message
From: Sonya
To: Inetgiant
Sent: Thursday, January 25 9:22 AM
Subject: FW: Account that has Been Canceled!!!
To Whom It May Concern,
So, I'm wondering since I canceled my accounts with you about 2 3 months ago why are you now charging my card. I Have Documentation proof that I have canceled this account on October 6. I have been charged for the past 3 months for a service that I thought I canceled. I purchased two programs one for 59.00 and one for 24.99. I canceled both of them because I wasn't satisfied with the service. I was refunded the 59.00 on October 11. And I wasn't refunded the 24.99 because that was a different program and there wasn't a refund for that program. I told the representative that I wanted both accounts canceled. So as I was looking thru my statement and saw I was being charged I was completely shocked I haven't even visited the site since October? I have the emails to prove it. So I was charged for October, November, December, and now January. A total of $99.96 your company illegal with drew from my account.
Sonya
Houston, Texas
U.S.A.
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