On August 31st 2006 I opened an account with IIC Internet Services for an online storge server. I then tryed it for 29 days and decided to cancel the account because I didn't like their service and was looking for a better solution. The main page of their website states that they have a 30 money back guarantee, no questions asked. On September 28th I called the company and also emailed them requesting cancellation of the account. I received no response via email but was told by phone that my account would indeed be canceled.
I figured I was all set and the account was canceled. I never received the refund for the 30 day money back guarantee but I figured "no big deal" as long as the account was canceled. On September 29th I called them again to confirm my account was canceled and they said it would be. I then promptly forgot about this because I assumed I was all done with them. Well this was not to be, on 11/6/06 I received another charge on my credit card from them. I filed a dispute with my bank and called this company again wondering why I was still being charged, they said that I would be refunded for the latest charge which would appear on my statement in the next day or so. 1 day goes by, still no refund and the original account is still active! I called again and was told that the account wasn't canceled because someone emailed them saying that the storage site (my account) wasn't working and they wanted to know why?
Here's the thing... I never sent any such email! But again I was told by phone that the account would be canceled and I would receive the refund, another day goes by... No refund and account still active. I call yet again and also send an email requesting cancellation a refund and threatening to possibly take legal action. No response via email but by phone the same story as before, refund was issued, account was canceled. It is now 11/11 still no refund and account is still active! So... No 30 day refund, account not canceled and I still keep getting charged. My next stop... The better business bureau, after that an attorney.
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