I am writing about a credit card charge made by bargainland posted on Jan 16th, invoice #984564. I made two purchases from Bargainland on the same day Jan 14th, they were to combined ship both items together. When I received the shipment on Jan 16th, only one order was in the UPS box. The order New The Western Heritage & 2 Humanities Books ebay item #170068033737 = $87.88 was not sent.
I called Bargainland at 901.767.6855 and was told I must email them my concerns at [email protected] as they could not answer my questions. I had emailed over 10 times and have not received any meaningful response (only form letter stating to check URL) and asked what should I do? The woman hung up the phone on me. I tried to call a second time and she hung up again. I later received an email stating you would locate and ship my auction.
I did not make this purchase this through Paypal. I purchased through Bargainland checkout system.
I also called and reported this to UPS Tracking Number: 1Z 2R8 99R 03 1295 937 5. They told me they would also notify the shipper. I have kept the package just as it was sent. The packing slip it has one order location marked off. This is the one I received. The other one was not marked off and it was not received.
They have not sent me the merchandise nor refunded me my money.
Does anyone have advice as to what to do? I have contacted credit card and Ebay. How do you prove an item isn't included in the shipment? I've kept everything as it was received for evidence if I need. Who can I contact for help?
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