We bought the software in August. We had no idea there was a $99.95 monthly fee attached to the $3 grand when we purchased the software.
On our credit card statement in December there were 3 $99.95 charges. We called the company and asked what this was for, they explained it was a monthly data fee.
Well no one in the meeting ever, ever said there was an additional monthly fee. When we asked to return the software or look up our record and see we did not use it for the past 4 months and asked for refunds on the monthly fee, they called us cry babies, and didn't we know how to read.
They were very rude and treated us like we were idiots. If I treated customers like this I would be out of business and I think they should be out of business.
0 comments