I attended a sales seminar in Saint Louis, MO on August 20th after seeing a TV commercial. After the seminar I purchased the currency trading software without a second thought at a cost of $3,223.10, charged to my credit card. The presenter gave assurance of a full refund if the request was received within 10 days. After going through the details of the software and monitoring few transactions I simply gave up and decided to request a refund.
The next day, I called for an "RMA No." and returned the software. A subsequent call confirmed that the package was received by the company on August 26th. I called on for refund on Sep17th initially they said that the address was wrong and they corrected the address and told me that I will be receiving the cheque by Oct 9th. Also I received letter duly signed on the letter head stating that they are going to the return the money shortly. But I did not receive the cheque till now.
Today is May 22nd - over nine months after I followed their guidelines and requested a refund. Still no refund. Repeated phone calls to Terence Matheny and Adam Horak have not been successful in obtaining a refund. Their stock answer is "Refunds are provided in the order requested" (must be an enormous number of refund requests), and they refuse to give a commitment as to when a refund will be provided.
Lot of reports on the web indicates that I am not the only one to be defrauded by this company.
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