I bought the PremiereTrade AI software in order to test it out for Forex trading, because they offered a 15 day free trial. (although you have to buy it and request refund before the time expires) After attending their 8 hour training class in Seattle, I went home and called them in order to cancel and get a refund.
The software is relatively easy to use, but it is slooow, even running on a good system with plenty of ram and fast internet connection. Also, I had no luck with the video, radio broadcasts or the dvd tutorial. Even had some tech guy from the company try to fix it but he too failed.
Wow, what a runaround trying to find someone that could help me with my refund! Finally talked with who I assume was a senior customer support manager who made it very clear that I would not be receiving any refund. According to him, because I had not returned the software at the training class. Of course no-one told me that I had to return it AT the training class, only the day OF. Also, it's funny that their software did not arrive in the mail until the day of training so there would have been no way for me to return it during class anyway. Also, when I first called to cancel, the person made a point of time/datestamping my call and sending an email to a dept. To notify them of the cancellation. Of course, who knows if this person actually did it or not.
I'm now in the process of filing complaints with BBB, FTC, Credit Card company, and here in order to get the word out on this company and their selling practices. Hopefully people will get wise and not do business with them.
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