I put in a pre-order for 2 copies of a PC game back in October, which was to be released by November. When I purchased it, the site guaranteed they would ship on its release date. Come November, they told me that the item was back-ordered and would arrive on Jan 25th. Unfortunately, by that time I was moving out of my apartment, so emailed them 3 times to try to change the shipping address... Never a reply back—only automated emails that didn't address my problem. I called them and they put me on hold for 20 minutes just to have some lady in India (who could barely speak English) tell me that they have no power to change my shipping address! How ridiculous is that, how can they not have the ability to change your shipping address when the item wasn't even in the warehouse, and hasn't even been charged, and not to mention shipped? I was so angry at their incompetence. So I bought the games somewhere else and put in a cancellation request for both items. A week later, they said I couldn't cancel the item because one shipped already, and they charged my card! So that order was shipping to the wrong address, and I had to go through the hassle of intercepting the package via UPS and re-routing it. This weekend, I tried to call them and cancel the other shipment. When I called customer service they put me on hold for 20 minutes, and once some guy in India picked up, he said he has no ability to cancel my order on his computer, and he had to give me the number to customer service. He didn't even have the ability to TRANSFER me to customer service, he said I had to call them. I said, "I AM CALLING CUSTOMER SERVICE!" I was infuriated but called the number he gave me, waited, only to have another Indian guy tell me that he can put in a cancellation REQUEST but couldn't guarantee that it would be cancelled. I told him, "Look at my account. I ALREADY placed a cancellation request for both items. And you shipped one anyway. How do I know you did anything different than what I did? I don't want you to put in a cancellation request—I want you to cancel it and confirm that it's cancelled!" He kept repeating he couldn't do anything but put in a cancellation request, but couldn't guarantee anything. He didn't even have a case number. Do not buy from buy.com ever. Their customer service is the worst I've ever experienced.
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