Wow, I wish I had read these reviews sooner. I too just experienced the worst customer service ever. I ordered a sweater on 12/9 and also paid additional shipping charges so it would arrive within 3 to 5 business days. On 12/12 I received a call from Sahalie saying they needed my help getting the order shipped out. I had to change my shipping address in order to get the faster shipping service and receive the item before my 12/18 Christmas event. She said it would go out today so Friday, still no package. I got online to check order status and said it was still in processing. Their exuse, I changed my shipping status so the item was delayed! They ask me to change it. I ask them to cancel the order since I no longer would have a need for the item. On 12/19 I receive an email that my order just shipped. Now I have additional hassels to deal with and my card I am sure was charged! Worst ever, don't order from these folks - if we all boycot they will have to put us and their customer service #1 - like it should be!!! It’s really sad to see in today’s troubled economy businesses still not putting customers first, they can’t afford not to.
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