PayPal froze my account for 2 weeks, and requested so much personal information I felt like I was being investigated by the Federal Government. I honored their every request, and was told on a daily basis when I called that they had received every thing they needed and my account would be reopen in 24 hours. However, once the 24 hours were up I would receive an email stating that they needed more information. It cost me over $15.00 in fax costs, some of the documents I faxed I had to refax several times because they lost the documents (with all my personal info) or they claimed that the document was unreadable. They also, cost me over $75.00 in finance fees from my credit card companies as they had my money frozen and I could not pay my bills. Their customer service agents knew very little about the process to unfreeze my account and would lie just to get me off the phone after I would spend 40-60 minutes on hold every single day for the 2 weeks. I also had a substantial loss of sales through eBay because I could not accept payments for Buy It Now auctions. I believe the total was approx $180.00 in lost sales, and over $50.00 in waisted listing fees that eBay will not refund. I was very kind and complied to all paypals requests, but apparently that was not enough. They even reversed money from my bank account that I had already written checks from. I asked for an explanation of why they "froze" my account, and would get a generic answer like "oh, it is a random service to help protect you and buyers". If it were random why was my neighbor ""Randomly Selected"" three days after I was? PayPal was not up front and hid what they really wanted from me. For instance they required proof of shipment, which I provided. Then they said that they wanted proof of delivery, I spoke with one of their customer service people about this. I cannot gurantee what happens to the package once I give it to the shipper, that is why I reccomend all my clients purchase shipping insurance. This ordeal was just absurd and ridiculous. It is just harassment as far as I am concerned, and I am researching alternatives to the great PayPal.
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