I have been an ebay member and paypal user for many years with thousands of purchases without any problems. Until then my sales were for small items and didn't add up to be very much. Then I listed a pair of Superbowl tickets that were sure to bring in over $5,000.00. Within a few hours, paypal froze my account and said that I could accept payments but could not withdraw any monies. They expected me to sell the tickets and they would hold on to my money for however long they could.
They then proceeded to request a copy of my driver's license, a copy of my bank statement, a copy of my credit card statement, and my utility bill. This along with my social security number and other various invasive personal information. Against my better judgement I faxed them everything hoping that they would unfreeze my account prior to the auction end. That didn't happen. It is STILL frozen. When I called them the manager was very apologetic and said there was nothing he could do. He had no control over anything and that everything had to go through the resolution committee. He said this is something that just "happens".
Why do they need such personal information? They are supposed to be providing me with a service to which I pay dearly for. The tickets eventually sold for $6500.00 and the paypal fee would have been approximately $350.00. FORTUNATELY, my buyer paid cash so my money is not stuck in the account but (WARNING) is was going to be. Again, my account is still frozen and there is nothing I can do about it, even though I have given these hijackers everything they have asked for.
I feel like I have been held hostage and lucky that my money wasn't. Be warned... It may not happen right away, but it will happen. This company is way out of control.
0 comments