I'd prefer to document a proper complaint about payment methods against Telegraph and National Phone. The specific consideration is for Web company service included to my telephone support, my bill number is 650-969-3844-040-1. Support contact numbers are 1-877-722-3755 for Web and 1800-310-2355 for telephone or basic info.
To describe the problem, in July I approached AT&T, my new supplier after buying SBC Worldwide. About improving my online sites to DSL CONVEY. The support change, decided to a brand new agreement was required by me, and also the update was finished in May.in the beginning the support worked good then after support or the times started to end up having syncing the point. I approached the supplier after getting no support to get a quantity of times plus they decided to bring specialists to assist solve the issue out. They also mentioned the inner wiring may be a problem and discovered several difficulties with the outlines equally away from areas. They nevertheless couldn't connect the point to even reported minimum deal requirements of 384 kbs after performing numerous exterior repairs. I approved function for $130.00 in gear and specialist time towards the inner outlines. There is no quality towards the issue and my rates were nevertheless substantial below commitment minimums that are reported. I offered a bit more time to AT for you to solve the problem but I kept receiving inconsistent communications in the three various divisions involved with attempting to solve the issue. The ultimate reaction was they couldn't do than what I presently got centered on my length in the Central-Office at 14,000 feet. After two months of wrangling I chose to stop my contract with AT based on their failure to satisfy their part of the agreement, not achieving download minimums that were reported.in those days they decided to achieve this at cost-free tome and my telephone support would be kept by me with AT.
On my July bill AT&T has corrected itself and charged me for that inner work-even though it had been an entire disappointment.in to the general telephone bill they've mixed the costs because the unique payment time and can't appear to distinguish between my telephone bill and also the Web costs I WOn't spend after their unique waiver of the charge. To get a work challenge to that they don't have any purpose of granting I've submitted ever since then. Obtain risks and caution about not spending my statement and I proceed to get my regular telephone bill using the extra mixed cost. I've constantly settled the part of the statement addressing simple telephone providers that I owe promptly and without doubt. On 9/17/06 I obtained a remove notice from AT&T declaring that I owe $126.73 for
Telephone support, showing their basic failure to separate telephone from Web. The following day I talked to 7 various support personnel who'd no concept of just how to assist me and named AT payment as outlined about the remove notice after which invested 45 units. After I eventually achieved an individual who had a she mentioned that AT reneged about the inner providers part of the contract basing their reasoning about the idea the general issue was centered outside the home. I had been never informed following the spoken agreement achieved in September to end my support at no cost in my experience of the choice. For almost any work-in July I had been not charged actually. About the July declaration the interior function was published within the declaration without any clarification of the delivered costs apart from DSL WIRING FIX and EXTRA DSL GEAR.
It's become evidently apparent this company doesn't have concept of what's performing apart from attempting to gather income from its clients. The right-hand and also their left-hand are unaware to one another they can't actually offer customer support. Basically split issues and I WOn't purchase anything when specialists come right into your home. Can you spend electrician or a plumber who arrived to your house and created things worse for there failed support after which required cost? I don’t neither must I and believe anybody within their proper brain might achieve this.
AT&T understood right from the start that upgrading the support at my home wouldn’t function however they offered me the bundle anyway. The specialists who found attempt to create things function accepted when promoting solutions the sales agents don't consider specialized facets into account. It had been the support specialists who told me that after attempts this could never perform even while the revenue division claimed when all was stated and completed and they'd the entire scenario was worse when it started. What I'd like from AT would be to fall the $126.73 from my statement and also to acknowledge the unique contract for breech of agreement is legitimate. They are able to return to my home and gather the mounted telephone port when they therefore wish.
Truly,
Gregory
519 # 4 Sierra Vista Ave.
Mountainview, CA 94043
California Public Utilities Commission
Consumer Affairs Department
505 Van Ness Ave.
Bay Area, CA 94102-3298
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