When I ordered my skydive, I did not realized that 1-800-skydive is acutally a middle man company. They schedule you with a different company. They scheduled my skydive on the day the they were told that the place would be closed.
The day that I was supposed to skydive, I called to let them know that no-one called me with directions. They gave me the number of the place and told me to call there. I did and did not recieve an answer.
I had to call 1-800-skydive multiple times to get a hold of the help desk. I left a message with the person who answered the phone. I told him to tell the help desk to cancel my skydive and to call me when they get out of their meeting. No one ever did.
I called 5 minutes before it was scheduled to try to talk to the manager about it. He got on the phone and said, "yes, you are all set to dive." I told him that would have been great if someone had called me with directions and that I have already asked to cancel. He said that I would have to email customer service to get my money back.
The owner of the actual site called me two days later and appologized for the inconvience. He told me that 1-800-skydive the scheduling service he uses and that he had told them to not schedule skydives for that day and the day before because he would be out of town. That shows that 1-800-skydive had lied to me.
I called the customer service to inform them of my newfound information, and he just continued to tell me that they do not give refunds. I told him that it was not my fault that they had scheduled me on a day that the place was closed and that I should get my money back. He still would not agree. I told him that I was going to report them to the better business bureau and he told me to do what I had to do.
I did report them and I contacted my credit card company. Two months later, I finally recieved a credit on my card, but it was fifty dollars short. I informed my credit company that I had a letter from the owner of the actual site where I was supposed to skydive and that it stated they were closed that day. I mailed it to the credit card company and a week later I had the full amount back... No thanks to 1-800-skydive.
During this time, I found out that 1-800-skydive pops up on many skydive sites besides their own. They book skydives for many different states and skydiving companies. So be careful when you want to sky dive in a different state. If the website or the person on the phone states that are no refunds, be wary. Book your skydive directly through an actual company.
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