Me and two other friends of mine made appointments to go skydiving weeks in advance. Our appointment was for 12:30 but after arriving on time we sat around and waited for FOUR hours before we were able to jump (they claimed they were "backed up" but never gave us a reason why. I truly believe it was because of lack of organization)! The trailer we had to wait in had no air conditioning and we were hot and sweaty the whole time. It was an extremely unpleasant and uncomfortable wait. Not only that, they allowed one girl (who had an appointment at 1:00) to skip us as well as a few other people who had been waiting a long time. When I complained about this they claimed that she had somewhere else to be soon and could not wait. My friends and I also had somewhere to be that night, but they did not care. Only two out of the three of us were able to jump because we had to leave to make it to our appointment. Skydive Jacksonville knew our dilemma because we complained, but they did not apologize or attempt to make it up to us in any shape or form. They gave our friend a "rain check" and told us to come back another time. I am never going to skydive with this company again because of their lack of professionalism and customer service.
0 comments