Complaint / Review
Dell
Order Change and Invoice Requests Unanswered for Over a Week

I had ordered three systems from Dell Latin America to be paid by money transfer. I cancelled two them, however, when I checked the site I realized that the one they had active was not the system I want; this was August 9.

I have emailed my sales rep on several occasions requesting a change in the order and an invoice, but he has not replied. I tried calling but I get only voice recording, I left messages but still nothing.

I even tried to get the invoice online but when I tried to register they say the site is not available, I should try again.

Today is August 18, and I have yet to hear or get anything from Dell, they need to do better, considering how they are always lauding there customer service.

Kingston
Jamaica