Two years ago, I contacted Charter communications regarding my interest in their internet service. A woman in sales talked me into the three Meg residential service.
During the first six months, there was no problem with the service. After that point, my email would not work and page requests were very slow and non-responsive.
I contacted customer service about the problem on numerous occasions; customer service reported, Your anti-virus software or spam filter is causing the problem. I also contacted the software company and reported this information to them; the complaint had no foundation and was released as a hoax.
Charter's own technician came out on two separate occasions, and there was no improvement in the service after a repair visit. The second technician reported we are doing some upgrades in the town of Boone, your service may get slow during the evening hours. This was six months ago, I cannot stand the lousy service I am getting from Charter Communications.
I am a college student; this makes a high-speed internet connection a requirement. I am also disabled and to pay Charter Communications eighty dollars each month is a considerable portion of my monthly benefits, which is not very much anyway.
Now let's look at the television service. The volume goes up and down like a yo-yo. Sometimes I can count the pixels in the picture while it freezes like a bad DVD. The volume stops intermittently and even beeps on occasion.
Charter has also hired a firm located in Canada to do their telemarketing to avoid the requirements of the Do Not Call Registry. This telemarketer unduly harassed me and would not take no for an answer; the last thing I wish to do is to pay Charter Communications more money for their sorry service.
It seems the integration of telephones into the cable TV system seems to be the only priority of Charter Communication. This is just another form of capitalization within the public utilities. This means more equipment for consumers to buy or lease to connect the telephone to the cable wire. I look at the modem connected to my computer, the LEDs flash like some (chasing) Christmas lights most of the time; the only time it works good is while the LEDs are constant, about ten percent of the time.
During the summer, I registered for an internet class; the connection was so bad I was unable to connect to the database to conduct the required research. Due to technical problems I experiencing, I was unable to complete this course. My college class resumes on 8/16.
Unless Charter Communication is able to provide a reasonable level of service, I will have no alternative but to discontinue service and connect to another Internet Service Provider. At this point and time I believe dial up service is actually better than the broadband offered by Charter Communications, Time Warner, Verizon and all of the other subsidiary companies using the cable network in this area.
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