This can be a backup of a contact I delivered to Optus that will be said to be a trustworthy Foreign telecommunications company. I adopted the directions for grievances on the site that was to deliver this mail towards the Optus assistance group to that we obtained a return mail to get hold of them
Via phone to solve the problem.
HUMOROUS, that is anything I Have been attempting to do to get a month today, while you might find whenever you read this mail.
To whom it might worry,
Though this notice might drop upon deaf ears I really hope somebody with a few impact says it for this can be a notice to inform you that I'll never utilize any Optus support again and certainly will recommend my family and friends to complete exactly the same, and could publish this notice on the internet so others might examine in addition, it. When I have experienced with Optusnet I've never had a lot of issues with one organization.in previous decades I've had difficulties with payment and my phone consideration but this newest issue requires the dessert.
About The fifth of May I named to remove my dial up support and was informed since I have currently had taken care of the month of may ahead of time that I'd have use of the web for that remaining month after which it'd be terminated. I subsequently responded that I'd registered another supplier for broadband accessibility, and so I would not be utilizing the dial up consideration anyhow, but okay and thanks.
Nicely about the 29th of May my banking account was direct debited $24.95 for that dial up consideration I'd terminated about the fifth of May. Since I'm on the low-income and had previously invested what cash I'd on food and lease and spending expenses to others who's providers I actually do use. My checking account was OVERDRAWN by therefore and a charge was billed from my lender. Therefore today my checking account was $54.95 in debts. Which might not seem like much towards the typical individual, however for me that is cash I don't need to survive the next week (or months whilst the situation switched out).
"Well Ok" I believed to myself, "Individuals make errors and I Will ring up and all of this is likely to be sorted out".
How wrong I had been.
I called about the 6th of July, your day I realized all of this had occurred and was informed "Sorry about this all we are able to do is return the $24.95 but you will need to begin to see the lender concerning the $30". To that we responded " But then my consideration wouldn't have already been overdrawn if that cash which should not have now been taken out within the first-place, hadnot been removed. That'snot the banks problem".
To which he responded "Okay should you deliver us a fax in the lender of one's bill record demonstrating the optusnet cost overdrew your consideration then we shall return the $30 furthermore".
Therefore I proceeded to do this. Fax was delivered that evening about the 6th of July, I called back I got home and was informed fax was obtained when and that I might get a reimbursement of $54.95 in 10 to 12 business days.
Excellent I thought sarcastically, 10 to 12 business days for the money which shouldnot have now been eliminated within the first place. Although I really could do about this but delay although not.
Properly after those times had handed and that I dropped behind in additional expenses due to it, I still hadnot obtained my check. And so I called and also to my shock was informed the reimbursement hadnot actually been prepared however and also they had no report of getting a fax and may I deliver the fax AGAIN. After detailing that I'd no use of a fax device and that I had delivered the fax on th 6th of July as well as named to verify it had been obtained, I had been informed the reimbursement could be prepared again and that I must obtain OUR profit another 6 business days.
Good I thought sarcastically again.
So another 6 business days pass. I ring simply to be informed that my reimbursement hadnot been prepared again. But it should be received by me working days.
Now that is OPTUS right. Not some little offshore rip-off organization that is disadvantage. Exactly what the heck is certainly going on I'D LIKE NEED MY CASH BACK. To get a mistake produced by Optus I ought to not need to hold back one day not to mention 26 -
28 times.
I simply wish another 10 business days do not pass again before I get my cash back.
Closed and Angry, prior, not to be again Optus consumer
Stuart
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