I recently put an item on eBay up for sale (which I do alot). Well the item sold, and immediately I knew this buyer was trouble. Apparently it's one of these people who bids but doesn't read and as soon as the auction ended, the next day I got an email asking where to send the check.
Well, I only take Paypal and it states it on the listing. Two days later I finally received payment from this person via paypal and begin the process of packing up the item. Well being that it was a holiday and I'd be out of town until the fifth of July I email my buyers and advise them that items will go out after the holiday. My ads clearly state that items are shipped within 5 business days, and this item was still within that spectrum.
On the 5th I get an email from the buyer stating that they needed it for the 7th. I to a degree understand the persons argument for cancellation and wanting to void their bid I also acknowledge that my listing states 5 business days to ship and 7-10 days for delivery. ALSO, this person never stated they needed it rush and expedited shipping.
So I email back and negotiated that I'd issue a partial refund for the item but not the shipping and handling cost. Buyer never emailed me back to dispute this and I issued the refund. Well today, 2 weeks later, I get an email from Paypal stating that this person is disputing the whole amount because she never received the item.
I called Paypal after writing my side of the issue on their website to speak with a rep. I discuss with her that I issued a partial refund already and that this buyer was advised about it before issuance and that I never received an email arguing those refund terms. Well this person tells me that Paypal will end up giving the buyer her money back because I didn't ship the item and that despite and emails or arrangements made with the buyer I owe her that money. She also states that emails will not hold up in court. SAYS WHO? Emails do hold up in court, they're shown as evidence everyday.
Now I'm stuck with an item that needed to be liquidated weeks ago and I have to resell. Pay more fees on because Paypal and eBay won't refund and this person gets away with it. Whatever happened to actually reviewing all the facts. Why does a buyer get to dishonor a contract and the seller have to suffer? I am officially removing all links with my checking accounts from paypal and will close my account once this dispute is over. I think I'm going to open a merchant account with a credit card company, MUCH easier.
0 comments