$21.95 was taken from my bank account in the form of an electronic check, which looks "official". It is made out to MEMBERSHIP PLUS.
I was able to retrieve a photocopy of the front & back of the check, and it is deposited to The First National Bank of Marysville, account #111899. There are several account numbers on the check, and two phone numbers.
I called a number on the check (888-683-4432) and the person on the line was immediately rude and defensive. She talked over me and insisted that I had ordered a roadside service package, and I told her that I absolutely KNEW for a fact that I DID NOT order this service. She argued that I had, and became hostile when I repeated that I did not authorize a charge to be processed.
The representative told me she could "cancel" the service, but would not issue a refund. She gave me a cancellation number, which I did not hear because I was protesting, then she hung up on me when I asked her to repeat it.
I called the other number on the check, 877-273-2700, and reached a company called "DURATEX". I left a message and someone named "Mary Ellen" called back from (215) 860-6300 (a Pennsylvania area code) and left a very "concerned" message about my "customer service experience".
Mary Ellen mentioned that DURATEX is a check processing company and that MEMBERSHIP PLUS is their client, but how could someone from a check processing company be able to fix a customer service problem and refund money, as she indicated she could do? Incidentally, when I called back I got another recording, and no one returned my call the second time.
Their website appears to be a merchant account service provider, but all the links on the site are dead links.
Carolyn
Encino, California
U.S.A.
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