Usacomplaints.com » Internet & Web » Complaint / Review: PayPal EBay - $700 Sale Reversed Over Stolen Card, Earlier Payments Pulled. #175700

Complaint / Review
PayPal EBay
$700 Sale Reversed Over Stolen Card, Earlier Payments Pulled

PayPal and eBay

PayPal was bought by eBay. Their scam is this:

I sold an item on eBay. I have completed over 230 successful transactions on eBay over the past 4 years. The item was paid for through PayPal. Our feedback is 100% positive, with no bad feedback and no neutral feedback.

A week after the sale, an email from PayPal arrived stating that the person who bought the item (whose identity shall remain private to protect him) used a stolen credit card to pay for it. It also said that the $700 was removed from our PayPal account and that we must add funds via wire transfer from our bank and/or credit card to replace those funds.

We of course emailed PayPal and eBay right away to verify this information. PayPal replied; eBay did not. We also made several telephone calls to PayPal, after a detailed, time-consuming search of the PayPal site to locate their hidden customer service phone number. We had to locate it another way.

The PayPal customer service rep was of no help, stating that the person used a stolen credit card. Another week passed, the item was delivered and signed for at the address (registered and confirmed by PayPal at the person's PayPal account), and the buyer posted a positive comment for us on our eBay account.

Here is where the story gets evil. After numerous calls and emails to PayPal and eBay, PayPal went into our account and pulled money away from people we had previously paid. That money had been deposited into our PayPal account before, and was used to pay for items that we bought on eBay, again before we even listed, sold and received payment for the $700 item in question.

The people contacted us, of course, asking why PayPal took money back from their accounts and sent them emails stating that we had used a stolen credit card to pay for the item. It was the exact same email that we received from PayPal concerning the $700 item in question. By then, the buyer of the same $700 item had contacted us and knew nothing about a stolen credit card. As for us, we never, not once, used a credit card to pay anyone through PayPal or for anything on eBay. The money we paid out was either wire-transferred into our PayPal account from our bank or came from funds already in the account at PayPal from items that we sold on eBay.

What is going on here at PayPal? Is everyone using stolen credit cards? Obviously not. Isn't that slander, to state that we used a stolen credit card?

PayPal has continued to drain money from each and every user whom we paid for items through PayPal, assuming that those people have funds in their account at that time.

We obviously did not put $700 back into our account without knowing the truth of the situation. Plus, the emails that accuse us of using stolen credit cards, sent out to justify PayPal's removal of funds from other accounts, have left us no choice but to not do business with them.

Does anyone know of any of the numerous class action suits that have been filed against PayPal (and eBay)? Please advise us!

We have been harassed by the users, former buyers and sellers, who have also been victimized by PayPal as they are "recovering" the $700, yet PayPal sends out fraudulent emails about us. We are most likely going to be sued by one or more of the former buyers over this whole thing. We are sick about it!

Certainly no other bank in this country could get away with such fraud. For example, if a person paid you with a credit card or wrote you a check at your bank, and then said credit card or check was unpaid or stolen, there is no way your bank would go into your account, see who you wrote checks to, and remove money from those other people or businesses that you had previously paid or sent money to. It is illegal to do so! This is exactly what PayPal has done.

To add insult to injury, eBay has since suspended our 100% perfect account and charged our account and received payment for our fees, which were not due for another 2 weeks, stating that we have been removed as sellers/buyers for violating the terms of their fair trading community. Excuse me?

Warning to all: stay away from PayPal and eBay! Any help, legal or otherwise, that can be offered is appreciated!


Offender: PayPal EBay

Country: USA   State: California   City: Redwood City
Site:

Category: Internet & Web

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