My wife attempted to order serveral items. Only when you receieve the confirmation email do you discover that only items explicitly listed as "in-stock" are in fact in-stock. There is NO label for out-of-stock. Upon further inspection, the vast majority of their "stock" is out-of-stock. The stock status is vague and deceptive at best.
Upon realizing that the items were in fact out-of-stock, my wife emailed a request to cancel the order. This email went unanswered and a second email was sent. Finally, after three days, a one line email is sent completely ignoring the cancellation request. Additional emails have been sent and have yet to be answered.
Doxy Lingerie appears to operate with complete disregard for the Fair Credit Billing Act which can be located on the Federal Trade Commission's website.
At this point I am completely disgusted with the complete absence of any customer service. I have already alerted my credit card company to the matter as the folks at Doxy refuse to acknowledge my wife's cancellation request and will not answer her emails. I also fully intend to file a complaint with the Federal Trade Commission and any other authority that can assist me recover the funds that Doxy has taken.
Some folks seem to have received responses through this site, so perhaps I can get them to communicate with me this way. Anything less than an acknowledgment of my wife's cancellation request and refund to my credit card is unacceptable.
Buyer beware!
0 comments