In November I ordered verizon dsl service. The service is supposed to include Yahoo services (instant message, e-mail, pop-up blocker, virus/spyware protection etc.) for free.in December verizon shut off the dsl signal and cancelled my verizon/yahoo account due to non-payment. Verizon said they thought they were supposed to be charging my credit card, but they didn't have a credit card # to charge.
After they discovered that they were supposed to be billing me via snail mail they turned my dsl signal back on, however, I've haven't been able to access my Yahoo features since then. It's been 4 months and after MANY LONG (avg. 45 minutes) phone calls to tech support and numerous opened and closed trouble tickets, they still haven't got it fixed.
I finally talked to a billing rep. Today who is crediting my account for one month. This is very nice but doesn't fix the problem. BE WARNED, I've been told that the free stuff that verizon offers (Yahoo Premium Services; value $200.00) when you sign up, apparently is a promise they do not have to honor.
Feel like cancelling? That'll cost you an early termination fee (you know, to cancel the services that they haven't provided). Feel like contacting Yahoo instead of Verizon to fix the problem, couldn't do it, Customer service is something Yahoo doesn't provide, unless you feel like calling long distance, because technically, you're not a Yahoo customer.
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