On February 17, I ordered software from e-proauction. To date I have not received it. I decided I did not want to participate in the program. On February 17, I called 866.377.6747 and spoke with someone in customer service. I told her I wanted to cancel out of the program and I did not want my bank account charged. She said she cancelled the account, and I received a confirmation email. No other instructions were given regarding cancellation of the account.
On March 3, your company tried to obtain an UNAUTHORIZED authorization to charge my account. Again I called your company at 866.377.6747. I spoke with "Carol", id number 0504735. She told me that my previous request to cancel the account was not processed. Again, I asked for the account to be cancelled and I asked that my bank account not be charged WITHOUT MY AUTHORIZATION. No other instructions were given regarding cancellation of the account.
On March 6, your company charged my account $49.95 WITHOUT MY AUTHORIZATION even after I made two calls to cancel and requested my account not be charged.in the morning of March 6, I called your company at 866.377.6747. I spoke with "Jerome". Jerome told me that, again, my cancellation was not processed. He said he would process the cancellation, and request a reversal of the charges. I asked to speak with a supervisor. He told me I could not speak with a supervisor, "all the supervisors" were in a meeting. I was not given a confirmation number or any other instructions regarding canceling the account or having the charge reversed.
On the evening of March 6, I called your company again at 866.377.6747 to verify the account was cancelled. It was cancelled, but I was told I needed to contact the "refund hotline" in order to have the $49.95 charge and related overdraft fees reversed and refunded. I called your company at 866.245.8577 and reached the "refund department". I spoke with someone in the "refund department". He told me I had to send an email to, [email protected], in order for the charge of $49.95 to be reversed and my refund of $120 in overdraft fees because of the unauthorized charge. Above you will see the overdraft charges and the $49.95 your company charged my account WITHOUT MY AUTHORIZATION. I hope this matter will be handled professionally and expeditiously.
I have reported this matter to the better business bureau.
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