On January 16, I placed an order for a wholesale lot of merchandise. At that time, I was sent an invoice (# 6657) for the items totaling $7150. Since it had to be sent via wire transfer, I informed the sale staff that it would take me a few days to move the funds from personal accounts to my business account. The individual, "Nikki", told me that she would keep the invoice open but if it took too long, the invoice would be cancelled. I understood this an thanked her for her help.
A few days later, after the funds were cleared, I contacted mywebwholesaler.com to make sure that the invoice was still valid. I was informed that it had not been cancelled and that I could still receive the merchandise as soon as payment was made. I transferred the money from my account (Suntrust Bank) to their bank (Key Bank). Later that day I contacted mywebwholesaler.com to verify that they had received the funds.
I spoke with Lisa and she said that the transfer was received. She then told me that the price had gone up to $8640 and in order to receive the items I had to pay the difference!!! I asked her what the invoice meant if they would not honor it. Her explanation was that the product I was purchasing was a "commodity" and that the price fluctuated. They even tried to liken it to stocks traded on the market!!! I quickly discounted this comparison when I asked her if they would refund my money if the price went down. I then reminded her that I operate my own business and understand maximizing revenue in conjunction with the supply and demand function. I understand that a seller has the right to raise their prices, but not in the middle of an order! Whats worse is that the price went up AFTER I paid them. AFTER my transfer was sent, I was informed that they were cahrging me more.
This put me in a very awkward position. On one hand I did not want to be "extorted", but on the other I had promised customers that I was getting this product for them.
I am writing to report this company's negative activities. What is even worse, I STILL have not received the merchandise and when I call the company, NO ONE ANSWERS!!!
Are there any more steps I can take to make sure this company does not do this to others in the future? Furthermore, are there any legal procedures that I can take to get my money back (the excess charged)? I have documented everything (invoices, emails, phone calls). I would like a lwyer to look at this for me. Can you help?
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