I opened an account with NetZeroVoip on Nov 6 by purchasing a $5 PC-to-phone calling plan with a debit card.
Three days later my debit card was charged $69.60; the bill contains fraudulent charges. To wit,
1) a Previous Balance of $36.86 is posted at the date of opening the account
2) a local call which lasted 1,842 min = more than 30 hours is also posted; during this interval of 30 hours other calls for the same tel number are posted as well.
At Customer Service I was told that an investigation will be done; at my repeated inquiries, various managers, e.G., Mike ref#26583636, Ethan ref#026586822, Larry ref#26721756, Chris same ref# but Level2, and another (or at least he said so) Chris, Level3, all cannot explain the two charges above and maintain that an investigation will be surely done but give different time limits: 3-5 days, 5-7 or even 7-10.
And as of today, 11 days after my initial complaint on Nov 9, nothing happened.
Well, something did happen: the charge of $69.60 was removed for a day or two following my initial complaint and then re-posted.
And something else did happen too: the unexpected charge of $69.60 also produced an over-draft fee from the Bank!
Marcella
Chicago, Illinois
U.S.A.
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