Hello,
I am submitting this complaint because I have been ripped off by www.brand-cigarettes.com a.K. A Tww Bc. I ordered a monthly supply program, $1,800 U.S.D. Worth of cigarettes (120 cartons) on January 21 from www.brand-cigarettes.com. I have a bank transfer copy of payment on that date to epay-systems in ESTONIA to a beneficiary bank of Tww Bc. I waited very patiently until 7 months and 4 delivery date promises came and went without a single carton being delivered.
It was recommended by Tww Bc management on may 30th to request a monetary credit (full refund) because they could not ship my order due to high wholesale orders. I supplied the necessary information and waited for the refund. I then waited patiently for another 4 months for a refund. Then they apparently lost all my bank information to do the refund so I had to fax it over again. I am sure now that this was all a scam and I will probably never see that $1,800 again. I could have earned interest on that $1,800 over the last 10 months.
I think it's time to quit smoking, it has cost me more than I know. I now just want to let other people know about this company before they too get Ripped Off!
Below are some of the emails between me and Tww Bc
Thank you,
Jason
USA
From: Customer Support
Date: Saturday, October 15 6:14 AM
To: jason@
Subject: TWW BC
Attachments: (none) HTML | Plain Text | Header | Raw Content
— Dear Customer,
Tww Bc Support did adress delay inquiy to attention of Tww Bc Management on october 11th and we do expect to receive their responce with updated status of
credit on monday october 17th.
Best regards,
Customer Support
mailto: [email protected]
www.brand-cigarettes.com
Fax 1- (775)-983-9001
Quoting jason@
Hello,
I was told I would receive the refund by the end of september. It is now October 11.
Jason
From: Customer Support
Sent: Wednesday, October 05 3:02 AM
To: jason@
Subject: TWW BC
— RE:
Tww Bc Support will check with Management today october 4th and will advise customer of account status.
Best regards,
Customer Support
mailto: [email protected]
www.brand-cigarettes.com
Fax 1- (775)-983-9001
From: Customer Support
Date: Wednesday, October 05 3:02 AM
To: jason@
Subject: TWW BC
Attachments: (none) HTML | Plain Text | Header | Raw Content
— RE:
Tww Bc Support will check with Management today october 4th and will advise customer of account status.
Best regards,
Customer Support
mailto: [email protected]
www.brand-cigarettes.com
Fax 1- (775)-983-9001
From: Customer Support
Date: Wednesday, September 28 3:42 AM
To: jason@
Subject: TWW BC
Attachments: (none) HTML | Plain Text | Header | Raw Content
— RE:
According to Tww Bc Support records received from Tww Bc Management it states that necessary fax has been received, dated september 27.
RE:
The account will be settled during this week.
Best regards,
Customer Support
mailto: [email protected]
www.brand-cigarettes.com
Fax 1- (775)-983-9001
Quoting jason@
Hello,
I have faxed over the neccessary information for the refund yesterday to management.
From: Customer Support
Date: Sunday, September 25 2:12 PM
To: jason@
Subject: TWW BC
Attachments: (none) HTML | Plain Text | Header | Raw Content
— RE:
Tww Bc Support records state, dated september 25, updated on
september 22, that customer's account should be settled by end of
september.
RE:
According to records on file it states that customer should fax to attn:
of Tww Bc Management: copy of customer's legal picture ID and update bank
account information, where settled credit should be wired.
RE:
Customer should fax both necessary papers to attn: Tww Bc Management at 432-
206-8879 this coming week.
Thank you.
Best regards,
Customer Support
mailto: [email protected]
www.brand-cigarettes.com
Fax 1- (775)-983-9001
Quoting jason@
Hello,
I have not received credit/product yet. It has been over 9 months now.
Jason@
From: Customer Support Date: Thursday, September 15 4:46 AM
To: jason@
Subject: TWW BC
Attachments: (none) HTML | Plain Text | Header | Raw Content
— Dear Customer,
RE: Tww Bc Support was updated by Mng., dated september 13th, that this
week account will be finally settled, Tww Bc Mng., will update Tww Bc Support
of settlement structure of shipment or monetary credit.
RE: Tww Bc Support will inform customer on september 16th of Mng.,
decision.
Best regards,
Customer Support
mailto: [email protected]
www.brand-cigarettes.com
Fax 1- (775)-983-9001
Quoting jason@
Hello,
It has now been over 9 months since I transffered the money. Can I please
have the product or refund already?
Thanks,
jason
From: Customer Support Date: Saturday, September 03 12:52 AM
To: jason@
Subject: TWW BC
Attachments: (none) HTML | Plain Text | Header | Raw Content
— RE:
Tww Bc didm bring the situation applied to time frame customer is waiting
for account/credit settlement to attention of Tww Bc Management and does await
their responce.
Best regards,
Customer Support
mailto: [email protected]
www.brand-cigarettes.com
Fax 1- (775)-983-9001
From: Customer Support Date: Friday, September 02 2:24 AM
To: jason@
Subject: TWW BC
Attachments: (none) HTML | Plain Text | Header | Raw Content
— RE:
Dear Customer,
Tww Bc Support is familiar with responce delay, we did submit request for
credit status but as of septmeber 1st no update has been received
Tww Bc Support will bring this situation to attention of Management
immediatly today and will keep customer informed of account status.
Best regards,
Customer Support
mailto: [email protected]
www.brand-cigarettes.com
Fax 1- (775)-983-9001
From: Brand-Cigarettes Date: Monday, August 15 5:51 AM
To: jason@
Subject: re: TWW BC/cigarettes
Attachments: (none) HTML | Plain Text | Header | Raw Content
Dear customer, we apologize for delay.
Your request will be reviewed and our support team will contact you within 24 hours.
Quoting jason@
Hello,
It has now been 7 months since I transferred the money. Still no refund. Any
word from management?
From: Brand-Cigarettes
Sent: Monday, August 01 7:04 AM
To: jason@
Subject: re: TWW BC/cigarettes
Dear Customer,
Tww Bc Support another time would like to confirm with customer that none of
Tww Bc customer does ever get scammed.
Tww Bc Support would like to reconfirm with customer that Tww Bc Support did
place an inquiry with Tww Bc Management and awaits their responce on exact
credit date, which is expected to be asap due to time frame of cancelled
order.
Tww Bc Support will notify customer of the confirmed credit date asap once
its received, expected to be received during this week. Thank you.
Quoting jason@
Hello,
I waited patiently without complaint for my shipment. Management said they
simply did not have any product to ship to me due to high wholesale
orders.
That is understandable. So, Management recommended cancelling shipment and
receiving refund (I have all emails from Jan 1st thru current), so I did
so.
Now I've been waiting for a refund. I am like every other smoker out there
just looking to save money, if that means I have to buy 120 cartons once a
year, then so be it. Except I did not receive my 120 cartons nor my $1,800.
I
am really at a point where I feel I should start filling complaints because
I
feel like I've been scammed. I will wait for your reply.
Thank you,
jason
From: Brand-Cigarettes
Sent: Tuesday, July 26 7:36 AM
To: jason@
Subject: TWW BC/cigarettes
Dear Customer,
RE: For last four years Tww Bc did service more then 100.000 individual
customers and does service hundreds of permament wholesale customers on
monthly basis.
RE: For last four years Tww Bc did experiense only one unfair complaint
posted online by customer whose wholesale account has been blocked by Tww
Bc
Management after Tww Bc was informed that customer does not have wholesale
license and may be involved in tax-free cigarettes smugling.
RE: As of June 1st, according to Tww Bc Management, the posted
complaint has been removed off-line by customer himself.
RE: Tww Bc Support is well familiar with the time frame customer is
awaiting
monetary credit and will contact Management today for further information
on
credit and when to expect it.
RE: Tww Bc Support is trying to assist customer and will do all necessary
actions in order to make sure customer is credited for the cancelled
shipment.
RE: Tww Bc Support will contact customer asap once particular information
related to credit date is received from Management.
RE: In order to avoid misunderstanding, please reply to confirm this
email
is received. Thank you.
Quoting jason@
Hello,
It has now been 6 months since I transferred the money. I have not
received
a shipment or a refund as promised repeatedly in emails. I have been
very
patient and understanding up until now. I am not even receiving any
interest
on my money that has been tied up for half a year. I looked on all the
scam
web sites (www.bbb.com, usacomplaints.com, usacomplaints.com,
etc.) before placing my order because you only had one complaint filed
against you.
Thank you,
Jason
From: Brand-Cigarettes
Sent: Tuesday, July 12 6:46 AM
To: jason@
Subject: re: TWW BC / credit
Dear Customer,
Tww Bc Support did place an inquiry with Management on credit status and
is
awaiting confirmation on the status of credit.
According to records on file with Tww Bc Support, the monetary credit
was
suppose to be processed after July 4th.
Tww Bc Support will advise customer as soon as we receive status from
Management.
Quoting jason@
Hello,
I still have not received credit yet
Thank you,
jason
From: Brand-Cigarettes
Sent: Monday, July 04 7:16 AM
To: jason@
Subject: re: TWW BC / credit
Dear Customer,
RE:
The credit should be issued after national holidays and customer should be credited within 2-3 days. RE: Tww Bc Support will contact Management on July 5 for confirmation of credit being processed/issued.
Quoting jason@
Hello,
I have not received credit yet.
From: Brand-Cigarettes
Sent: Friday, June 10 9:32 AM
To: jason@
Subject: re: TWW BC / credit
Dear Customer,
Tww Bc Management did scheduled your monetary credit to be issued and processed on July 1st. Customer should email Tww Bc Support to confirm the receiving of credit date. Thank you.
Quoting jason@
Hello,
Has management set a credit issuing date yet?
Thank you,
jason
From: Customer Support
Sent: Saturday, June 04 12:42 AM
To: jason@
Subject: TWW BC / credit
— Dear Customer,
RE: Tww Bc Support will check with Management and advise customer of scheduled credit date on monday/june 6'2005.
Best regards,
Customer Support
mailto: [email protected]
www.brand-cigarettes.com
Fax 1- (775)-983-9001
Quoting jason@
Hello,
I have faxed all requested information for the cancellation/refund to 432-206-8879 on 6/03/05. Please email me when the credit issuing date has been scheduled.
Thank you,
jason
From: Customer Support
Sent: Monday, May 30 4:48 AM
To: jason@
Subject: TWW BC / order
— Dear Customer,
Tww Bc Support does apologize for the delay in responce, since we were awaiting Shipping dept., information on status of shipment. According to the information received dated May 29, it states that due to the volume of large wholesale orders/shipments, they are not able to process your parcel and Tww Bc Management due to delay, does reccomend customer to cancel shipment. Since the reason for shipment cancellation is due to Tww Bc not customer they agree to process customer with full monetary credit. For the purposes of receiving monetary credit, customer should fax todirect attention of Tww Bc Management at 432-206-8879 the following papers: copy of original invoice, copy of payment confirmation, copy of customer's legal picture ID, full bank account information, where customer wants to be credited via bank wire. Once Tww Bc Management receives these papers, they will schedule credit issuing date.
Customer will be notified of it by Tww Bc Support. IMPORTANT: All papers should be faxed to direct attention of Tww Bc Management at 432-206-8879. Tww Bc Support on behalf of Tww Bc Management does sincerely apologize for such inconvenience, due to recent volume of wholesale orders. Customer should reply in timelly manner to confirm this email notification is received, thank you.
Best regards,
Customer Support
mailto: [email protected]
www.brand-cigarettes.com
Fax 1- (775)-983-9001
Quoting jason@
Hello,
The last email said I should receive a response in 24-48 hrs. It has been 7 days. It has been 4 months since the money transfer. Am I going to receivev the shipment or a refund? Thank you,
Jason
From: Brand-Cigarettes
Sent: Monday, May 16 6:28 AM
To: jason@
Subject: re: TWW BC / refund
Hello.
Our management will answer you during 24-48 hours.
Quoting jason@
Hello,
It has now been 115 days since I transferred the money. I have received 4 different delivery dates but have not received one carton. I would like the entire order of 120 cartons shipped by 5/20/05 or a refund for $1,800.00 USD. If you do not have Marlboro lights box available to ship then tell me what brand/type you do have available to ship by above date (i. E-Marlboro lights soft pack, Camel lights box or soft pack, 100's, 72's etc.)
Thank you,
Jason
From: Customer Support
Sent: Thursday, May 12 6:14 AM
To: jason@
Subject: TWW BC / 5/29-6/2 delivery
— Dear Customer,
Tww Bc Support was checking with Shipping dept., and they state that they were not able to process your parcel/release on dates specified. They have two options to offer for customer, attempt for release next week or monetary credit. This situation is due to high volume of wholesales they process and Tww Bc Support on behalf of Shipping people does apologize for such inconveniences. Please advise asap of your decision. Thank you.
Best regards,
Customer Support
mailto: [email protected]
www.brand-cigarettes.com
Fax 1- (775)-983-9001
Quoting jason
Hello,
I have not received shipment yet. Can you tell me if it has left the warehouse yet? If so, tracking number?
Thank you,
Jason
From: Customer Support
Sent: Thursday, April 28 4:55 AM
To: jason
Subject: TWW BC / 5/29-6/2 delivery
— Dear Customer,
RE:
Top sellers are marlboros red ff box / lights / newports. RE: All these brands are prescheduled by most wholesale customers months in advance.
Best regards,
Customer Support
mailto: [email protected]
www.brand-cigarettes.com
Fax 1- (775)-983-9001
Quoting jason@
Hello,
I am assuming that Marlboro lights box is one of the most popular (if not the best) selling brand/type you carry. Is the reason for such a delay in shipping because of to many customers ordering this brand/type and you not being able to fulfill these orders due to lack of availibility?
Would I have received my order within 30 days if I had ordered a less popular brand/type?
Thank you,
Jason
From: Customer Support
Sent: Tuesday, April 26 5:40 AM
To: jason@
Subject: TWW BC / 94 days since transfer
— RE:
The shipment has been processed as was confirmed by Mng., and delivery will be done by april 29-May 2nd.
Best regards,
Customer Support
mailto: [email protected]
www.brand-cigarettes.com
Fax 1- (775)-983-9001
Quoting jason@
Hello,
I am wondering if my order was shipped last week? Thank you,
Jason
From: Customer Support
Sent: Monday, April 18 4:34 AM
To: jason@
Subject: TWW BC / 83 days since transfer
— Dear Customer,
RE:
Shipping people were unable to process the parcel last week, according to
information received on april 14th but they
confirmed with Support on
friday april 15th that parcel will be shipped with brand/type according to faxed inquiry during this week and Tww Bc Support will customer email tracking information this week, when we receive tracking from Shipping dept..
Best regards,
Customer Support
mailto: [email protected]
www.brand-cigarettes.com
Fax 1- (775)-983-9001
Quoting jason@
Hello,
It has been now been 83 days since I have sent payment and 7 days I have resubmitted the info to shipping dept. Have they processed/shipped theorder yet?
Thank you,
Jason
From: Customer Support
Sent: Thursday, April 07 3:11 PM
To: jason@
Subject: TWW BC / partial shipment?
— Dear Customer,
RE:
Parcel should be processed within 48 hrs., once Shipping receives required information.
Best regards,
Customer Support
mailto: [email protected]
www.brand-cigarettes.com
Fax 1- (775)-983-9001
Quoting jason@
Hello,
I have faxed confirmation of brand/type/volume. Will it ship this Friday
Thank you,
Jason
From: Customer Support
Sent: Wednesday, April 06 2:53 PM
To: jason@
Subject: TWW BC / partial shipment?
RE: Tww Bc Support has been confirmed only today April 6 by Shipping dept.,
that they are able to process the shipment upon customer's latest inquiry with Tww Bc. RE: Shipping dept., needs customer to reconfirm exact brand/type / volume that customer wants to be shipped to make sure delivery is correct. RE: Customer should notify Tww Bc Support asap. Thank you.
Mailto: [email protected]
www.brand-cigarettes.com
Fax 1- (775)-983-9001
Quoting jason@
Hello,
Is there any confirmation on shipment or a refund?
Thank you,
Jason
From: Customer Support
Sent: Monday, April 04 2:56 PM
To: jason@
Subject: TWW BC / partial shipment?
— Dear Customer,
RE: Tww Bc Support has been confirmed with Shipping dept., that order cancellation has been received, dated april 4th. RE: Tww Bc Support will contact Shipping dept., Management today in order for additional information on arrangement of shipment per customer's latest inquiry. RE: Tww Bc Support will inform customer on shipment arrangement possibility on april 5th. Thank you.
Best regards,
Customer Support
mailto: [email protected]
www.brand-cigarettes.com
Fax 1- (775)-983-9001
Quoting jason@
Hello,
I faxed the request for a monetary refund to TWW Bc management on 4/1/05. I would like to know if I cancel this request, can I receive part of the shipment instead of all of it at once? Since
it has been more than 70 days since I transferred the money, can I receive two months supply now, then just put me on the 20 cartons per month for the remaining 4 months?
Thank you,
Jason
From: Customer Support
Sent: Monday, March 28 1:59 PM
To: jason@
Subject: TWW BC / REFUND
— Dear Customer,
RE:
In case customer cancels the shipment and is requesting monetary credit, customer should fax to attention of Tww Bc Management signed order cancellation request, including full name, invoice number, deliveryaddress, reason for shipment cancellation and full bank account information.
RE: All monetary credits are processed via bank wire only. RE: Once Management receives signed shipment cancellation request, they set-up credit issuing date.
RE: Customer will be informed of credit issuing date within 24-48 hrs., once its received from Management.
Best regards,
Customer Support
mailto: [email protected]
www.brand-cigarettes.com
Fax 1- (775)-983-9001
Quoting jason@
Hello,
I did not receive shipment yet. If I request a refund, how will it be issued to me? (i. E - bank transfer, check etc.) I would rather receive shipment than a refund, but apparently a refund is my only option.
Thank you,
Jason
From: Customer Support
Sent: Friday, March 18 5:38 PM
To: jason@
Subject: TWW BC / REFUND
— Dear Customer,
RE: Support was informed on march 18 by Shipping dept., thatcustomer should wait until march 23-24 for the delivery, in case there is no delivery received by march 23-24, customer should fax to ShippingManagement at 775-983-9001 signed request for cancellation of shipment and issuing of monetary credit.
RE: Customer should reply to confirm receiving of this email.
Thank you.
Best regards,
Customer Support
mailto: [email protected]
www.brand-cigarettes.com
Fax 1- (775)-983-9001
Quoting jason@
Hello,
Has shipping dept. Given the status of thisshipment yet?
Thank you,
Jason
From: Customer Support
Sent: Thursday, March 17 5:58 AM
To: jason@
Subject: TWW BC / REFUND
— Dear Customer,
TWW BC Support will contact Shipping dept., regarding the status of shipment and will confirm with customer within 24 hrs.in case the parcel was not shipped out, TWW BC Support will inform Shipping dept., that customer needs to be issued with monetary credit.
Best regards,
Customer Support
mailto: [email protected]
www.brand-cigarettes.com
Fax 1- (775)-983-9001
Quoting jason@
Hello,
I realize that you are busy with larger orders, however, It has been 54 days since I have sent payment and I cannot wait for shipment any longer than 60 days. If my shipment did not leave the warehouse last week like stated below, then I would like a monetary refund. If it has been shipped already then disregard and please notify of tracking number. (invoice ID-6388)
Thank you,
Jason
From: Customer Support
Sent: Saturday, March 12 3:58 AM
To: jason@
Subject: TWW BC / Tracking Info
— Dear Customer,
RE:
Updated shipping lists for this weeks' shipments will be available to Tww Bc Support from Shipping dept., on march 14/15. Tww Bc Support will retrieve tracking info., applied to shipment and will forwward to customer's attention.
Thank you.
Best regards,
Customer Support
mailto: [email protected]
www.brand-cigarettes.com
Fax 1- (775)-983-9001
Quoting jason@
Hello
I was wondering if you have a tracking number for the shipment yet.
Thank you
jason
From: Customer Support
Sent: Saturday, February 26 2:20 PM
To: jason@
Subject: TWW BC / Tracking Info
— Dear Customer,
Thank you for confirmation on shipping date. The parcel will be released via USPS, while tracking number of USPSwill be available to Tww Bc Support within 24 hrs., from the date parcel is processed via post. Tww Bc Support will email customer tracking info., on march
9-11.
Best regards,
Customer Support
mailto: [email protected]
www.brand-cigarettes.com
Fax 1- (775)-983-9001
Quoting jason@
Hello,
I will wait for the shipment release of march 8-10. Isit shipping via UPS? If so, could you please notify me when it ships with tracking number?
Thank you,
Jason
From: Customer Support
Sent: Friday, February 25 7:13 AM
To: jason@ Subject: TWW BC / Shipping date
— Dear Customer,
Tww Bc Support does apologize for delay in responce concerning the status ofshipment. According to records received from Shipping dept., dated february 24, it states that unfortunatelly the shipment applied to 120 cartons is delayed until march 8, and confirmed shipping date is march 8-10. Once againg, this delay is due to volume of prescheduled monthly standing orders Tww Bc Shipping dept., does process on behalf of its permament customers. Tww Bc Shipping dept., does understand the incoinvenience of delivery delay, as well as know time frame order was originally placed, thus per record received from Shipping dept., customerhas two choices: 1) wait for the shipment, scheduled march 8-10 its confirmed as being final release date or 2) receive monetary credit/refund. Customer should contact Tww Bc Support asap and inform of customer's decision. Tww Bc Support, once again, does apologize for such inconvenience and will await customer's responce concerning situation. Thankyou.
Best regards,
Customer Support
mailto: [email protected]
www.brand-cigarettes.com
Fax 1- (775)-983-9001
Quoting jason@
Hello,
I realize you must be busy with wholesale orders, but it
has been 34 days since I transferred $1,800 and I have not received shipment yet. I have received an email saying that someone would get back to me within 48 hours but no one has. Is there any new information regarding my shipment? (i. E - has it shipped yet? Tracking number? Etc.) (invoice ID-6388)
Thank you,
Jason
Best regards,
Customer Support
mailto: [email protected]
www.brand-cigarettes.com
Fax 1- (775)-983-9001
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