I paid by credit card $85.50 for 4 cartons of cigarettes plus $10.00 air mail on January 13. As of May 1 I still have not recieved my order or refund as they stated to take care of. I have sent MANY emails and the response was always the same, customs changed their ways, we will have to resend your order after it clears customs... And now, they won't respond at all to my emails!
As far as I'm concerned, they are thieves! I want my $85.50 refunded.
" We are very sorry about the delay with your order of cigarettes, as they should have arrived by now. If you've ordered from us in the past you would know that most customers receive their cigarettes within 12-14 days.
Customs has informed us that your parcels were scanned and released to your postal annex; therefore we can only assume they were lost or were stolen. This is not a common occurrence and is beyond our control; we have less than a 1% chance of theft/loss.
It is our company policy to reship all orders which are more than 30 days over due. We can reship your order, which you will receive in 8-12 days or we can issue you a refund.
Please advise.
If your original order does in fact arrive, kindly keep the cigarettes with our compliments.
Thank you for your patience and continued patronage.
We look forward to serving you again,
Jason
Customer Service
Original Message
Please advise.
If your original order does in fact arrive, kindly keep the cigarettes with our compliments.
Thank you for your patience and continued patronage.
We look forward to serving you again,
Jason
Customer Service
Original Message
Sent: Friday, March 18 4:03 PM
Subject: Re: CIGARETTE ORDER CONFIRMED
Still no cigarettes, an order from 1-13-05!!!
No cigarettes and i will have to go to the authorities!
Please respond asap!
Sent: Friday, March 18 4:03 PM
Subject: Re: CIGARETTE ORDER CONFIRMED
CTPCigarettes wrote:
Please allow appropriate shipping times to receive your cigarettes. Airmail will take 2-3 WEEKS for delivery.
Priority airmail will normally take about 10 days, but can take as many as 21 days.
Thank you for your patience.
Order Number: 157442
Placed: 01/13 00:03: 24 PDT
T. Ydeo. 00182 Salem Full Flavor Green Label Soft Pack Cigarettes 2 $18.95 $37.90
T. Ydo. 00111 Marlboro Menthol FTB Cigarettes 2 $18.95 $37.90
Shipping: Air Mail: $10.00
Sales Tax: $0.00
Total: $85.80
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