Still waiting for the credit this order was placed in december and I have been more than patient with your company.
Please refund the money that you charged me.
Cecile
Original message
Our accounting department is a little behind due to the unusual increase in refunds awaiting processing. Your refund is in the queue for processing. This should be completed by the end of this week. We sincerely apologize for any inconvenience this has caused you.
Thank you for your patience and continued patronage.
We look forward to serving you again,
Jason
Customer Service
Original Message
From:
To: CTP Cigarettes
Sent: Monday, March 21 9:14 PM
Subject: Re: CIGARETTE ORDER CONFIRMED
Please refund the funds to my credit card.
I have not recieved any orders from your
company.
Thank you,
Cecile
Original message
Dear Cecile,
We are very sorry about the delay with your order of cigarettes, as they should have arrived by now. If you've ordered from us in the past you would know that most customers receive their cigarettes within 12-14 days.
Customs has informed us that your parcels were scanned and released to your postal annex; therefore we can only assume they were lost or were stolen. This is not a common occurrence and is beyond our control; we have less than a 1% chance of theft/loss.
It is our company policy to reship all orders which are more than 30 days over due. We can reship your order, which you will receive in 8-12 days or we can issue you a refund.
Please advise.
If your original order does in fact arrive, kindly keep the cigarettes with our compliments.
Thank you for your patience and continued patronage.
We look forward to serving you again,
Jason
Customer Service
Original Message
From:
To: [email protected]
Sent: Friday, March 18 10:54 PM
Subject: Re: CIGARETTE ORDER CONFIRMED
When will this be taken care of?
I never recieved this order.
I have waited for this to be
resolved.
Please work with me on this order.
Thank you,
cecile
Original message
Thank you for your order!
Please allow appropriate shipping times to receive your cigarettes.
Airmail will take 2-3 WEEKS for delivery.
Priority airmail will normally take about 10 days, but can take as many as 21
days.
Thank you for your patience.
Order Number: 154812
Placed: 12/31 22:45: 57 PDT
Ship To:
Cecile Bosworth
[email protected]
303-564-1653
9475 Carr Street
Westminster CO 80021
US
Code Name Quantity Price/Ea.
Total
T. Ydeo. 00114 Marlboro Red 100 FTB Cigarettes 10 $20.95
$209.50
T. Ydo. 00112 Marlboro Menthol Light FTB Cigarettes 2 $18.95
$37.90
Shipping: Air Mail:
$30.00
Sales Tax:
$0.00
Total:
$277.40
0 comments