Complaint / Review
Packet 8,8X8
Ipoff, stopped service, cannot use service, will not close account and still being billed

I signed up for this worthless internet phone service last February. The service was borderline acceptable when I signed up and progressively got worse. A few months back, some federal regulations had changed regarding how emergency 911 calls are handled through internet phone services, and I received a flood of emails from this company stating that I must acknowledge this or my service would be discontinued. As this letter was not presented to me in a language that I understand, I was unable to acknowledge this and my service has been stopped for over a month. I called their customer service and stated the above, and they refuse to stop billing me until next February, and my service has been discontinued. When I told them I would cancel my credit card, they threatened me with collection, as they are able to hold people hostage to a year agreement. How can these thieves continue to charge me for a service they refuse to provide?