I had been a NetZero customer, but had a lot of problems signing on and staying online. I switched to United Online's sister company, Juno, and the service got a lot better. Then, the weekend of May 7 and 8 I tried to log on from a location other than my home and kept getting a "username/password invalid" message. I called their technical support line and was told I would be charged $1.95 a minute for their help.
What they don't tell you is that you are charged whether or not they actually can help you, which in this case was about l5 minutes and the problem still was not resolved. I told the tech support person I could no longer afford to stay on line since the problem could not be fixed by them. I asked for a trouble call number and requested that I be refunded the charge since the tech support did not work. She gave me a web address to send the trouble call number and the refund request to.
Since then, I have gotten several automated messages telling me it's their policy not to refund money, whether or not their tech support worked. So basically it's cost me around 40 dollars for incompetent Juno tech support, and they continue to insult me with their automated messages. I sent an e mail of complaint to their Public Relations department of parent company United Online, but got no response. Just more automated e-mails saying in effect, "too bad, you pay whether or not the tech support works".
I am totally fed up with the incompetence, lack of customer service, and arrogance of United Online d/b/a Juno.com. AOL may be much more expensive, but I have learned the old saying "you get what you pay for" is true. The next time you see a TV ad saying, "why pay 3 times as much per month for AOL?" You should answer the question this way: "Because the extra money is worth it".
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