Type business location and detailed complaint
Company: Juno.com
Re: E-mail Service - Fraudulent Billing Procedures
Upon my request to cancel my account with Juno to avoid further charges, I receive confirmation that they would in fact put a halt to my account. Months later, I found that charges continued to take place from Juno. When I called to question this, they admitted that they had a cancellation request from me but did not understand why my account had not been cancelled. On top of this, they refused to credit me the wrongful charges.in addition, they claimed that I authorized tech support charges when, in fact, they offered them (verbally) to me free to keep me as an account member. They gave me the "runaround" as they transferred me from one operator to another, while constantly putting me on hold until my patience wore thin... United Online, Inc. Is headquartered in Woodland Hills, CA, with offices in New York, NY, Renton, WA, San Francisco, CA, Orem, UT, and Hyderabad, India.
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