In short, from February to April I finally received a credit for a printer that I returned in February. I was billed for two printers. One charge was for original New printer that was defective upon receipt and charged for a refurbhished printer that was also defective. Both printers were returned to Dell in February.
Had it not been for DFS I would not have known about being charged twice.
April Dell finally acknowledged receipt, after many hours and emails. Persistence pays. Upon finally receiving credit I learned that I was charged more money for the refurbished printer. The explanation I got as to why this happened still baffles me.
Due to the frustration and stress Dell placed upon me I reported them to the California Attorney General office (days prior to being notified of my credit).
During the course of my research to find someone to help me at Dell, I found information about a Class Action Suit against Dell. I found this link on Dell's message boards.
I understand that tech equipment has defects. But what really frustrated me was the long, uncalled for process to resolve my situation. Dell doesn't know when to acknowledge they are wrong. It's terrible!
Good luck in your endeavors. I will never do business with Dell again.
0 comments