My company subscribes to Comcast for our high speed internet. We were updating our technologies and getting a static IP address.
When our tech spoke to the Comcast tech he (Comacast) disclosed that we have been charged for the past year for a down load speed of 4, but were only receiving the service of a download speed of 1.
I have had multiply conversations with regular customer service, no one helps, the credit figure is in the hundreds of dollars and they are not authorized to take care of this matter.
I called corporate which assured me a manager in billing would be in touch with in hours. NO PHONE CALL!
I really don't know how else to handle this, but I do suggest you call comcast and ask what your download speed is. Everyday individuals have no access to the passwords to get into modems supplied by Comacast there fore you have no idea if you are getting what your paying for.
Comcast has also charged me for two moths of this static IP adress before they even delivered the modem, which they have credited.
The compny as a whole seems to be able to bill you but to service you as a customer they will not do.
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