As of 12/28/04 I was told by Gratis Network that my *FREE* TV that I earned through completing certain requierments set by Gratisnetwork.com was shipped! Over 1 MONTH later... NOTHING! They DO NOT RESPOND to my internet inqueries, written letter to physical address, vocal messages left on voice mail!
This is an amazing company who have made it obvious to me that they aren't going to fulfill their end of the bargain. No one answers to tell me if, when, with which company the TV was mailed. Also when they first notified me to tell me that the order was "shipped" they also included a "BOGUS" tracking number for UPS! Please investigate first! My next step will be with filing with the BBB of the District of Columbia!
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Below are several inquires
Customer service inquiry detail
information about your inqury.
Date submitted: 2/7 3:44: 05 amsubject: status: opendetails
detailed information on your inquiry.
2/7 3:44: 05 am
i wrote:
it has been t-w-e-l-v-e lllooonnnggg days since i've heard anything from your company!!! What is the hold up? Was the tv order properly requested yet? When will it ship? I plan to move from my residence in two months and i expect to receive the darn tv before then or i promise i will go to the better business burea and formally complain about this entire transaction!!! Respond!!!
1/31 10:39: 22 PM
I wrote:
I am truly amazed at how poorly this company is ran. I can never get a straight answer from anyone. I've gotten a one sentence reply and a two sentence reply on a order that was told to me was shipped on 12/28! I have meet ALL the requierments of your TERMS & CONDITIONS. How is this possible that a company with such outstanding reccommendation be so irresponsible with one simple order? I'm not asking much! I just want a update and approx. Time of delivery! That's it! What else do I have to say or do to have two simple questions answered? This is not a very good manner to treat your customers! PLEASE RESPOND!!!
1/27 11:52: 24 PM
I wrote:
Is someone going to contact me with ANY information of when the tv will finally be sent? How will I know of when to expect it? Please keep me updated!
1/26 7:35: 29 PM
I wrote:
I have been advised to request the order number and information from you that concerns any and all matters surrounding this problem. I was told that you can furnish the order number to me through eCOST.com in which the transaction took place for the Toshiba 24" combo. Their number is 1-877-888-2678. Please respond so that we may finish this transaction and everyone will be satisfied. Thank you. Ms. *
1/26 3:27: 40 PM
customer service wrote:
OK we are submitting this to ecost and I will update you shortly
1/18 12:35: 35 pm
i wrote:
you say the television was shipped december the 28th!!! Today is january 18th! Where is the television? I have been contacting your company for three weeks with no reply! I need to hear from someone in your company! If you really shipped the television then it is lost! R-e-s-p-o-n-d!!!
1/16 1:31: 25 PM
I wrote:
Is your site a HOAX or something? You never reply to my questions! I haven't received the tv! The UPS tracking number is bogus! What is going on? I don't know how to contact you any other way! I am going to give your company a couple of days to respond then I'm taking this to the BETTER BUSINESS BUREA!!!
1/14 6:31: 45 PM
customer service wrote:
We have received your inquiry and will respond via a reply post in your account as soon as possible. Thank you for your patience.
1/14 6:31: 44 PM
quieroamis3hijos@*.com wrote:
Hello. Please respond to this inquiry. I'm getting irratated as heck here! Your tracking number is bogus. It's been a week shy of a month since it was supposidly mailed and still NOTHING! I'm tired of these automated messages. SOMEONE WRITE BACK!!!
1/14 9:47: 44 AM
customer service wrote:
Due to the high volume of customer inquiries, we cannot provide each person with a time frame of when they will each receive their order.
We ask that you be patient during the order fulfillment process as it is not an "instantaneous" process. Orders are grouped together in the time period that they are initially placed by the customer and then sent to the product's vendor for the orders to be fulfilled.
Once your order is placed with the product vendor it is processed and then shipped to you.
When your order ships you will be notified and will receive tracking information (tracking number not applicable to freehandbags.com) to follow your order's shipment. Please be patient and your account will be updated when your order ships.
Again, we cannot provide individual order updates; your account will update itself as soon as any change to your order status occurs.
1/14 9:47: 44 AM
I wrote:
Please contact me as I haven't received my order yet!!!
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Very unprofessional company!!! I really hope that everyone has an oppurtunity to read this before they join the www.GRATISNETWORK.com, www.FREEFLATSCREENS.com...!!!
I guess that the old saying is accurate... (if it seems too good to be true that's because it is!!!)
Mary
Baltimore, Maryland
U.S.A.
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