I purchased a set of gloves from this company on December 10. It was due to shipped on December 23 do to the holidays. I figured, ok I can wait. Then I checked on December 28th. The product status was backordered until January 3rd. I said to myself, ok, it is not their fault I will wait.
Then as January 6th approached and no item was shipped, I again checked my status. This time it was due to ship on January 12th. So, I emailed customer service to find out the problem. They explained that this product had been backordered and would be shipped as soon as it was recieved.
So, again I waited one week and checked my status. This time it was not due to ship until January 23rd. I got angry and wrote the company to demand a refund, they wrote back to say this was impossibleas said item was already shipped. I waited and I checked the mail every day. January 29th the product still didn't ship. I again checked my status and mow it is backordered until Febuary 3rd.
The funny thing is I ordered the same exact product through another company January 25 and got them January 29th. So if it is backordered through the manufacterer then how come I could get it so quick through sopme where else. And by the way copsplus is still refusing to refund my money, even though I did not recieve anything.
See enclosed copies of emails
Date: Tuesday, January 31 12:09 PM
From: Customer Service
Subject: RE: order
Hello,
Your item has shipped. I am sorry that the tracking number is not appearing on your status page. I am requesting that our warehouse e-mail me any tracking information they have for you and I will write you with it as soon as I hear back from them.
Thank you for your patience.
Jill
Customer Service
copsplus.com
Original Message
Sent: Friday, January 27 2:21 PM
To: Customer Service
Subject: RE: order
I have already requested a cancellation and refund and your prior response was that since it had already shipped that this was impossible.
Date: Wednesday, February 1 2:00 PM
From: Customer Service
To:
Subject: RE: order
Hello,
Yes, this is true. We were unable to cancel your order for the SGK100 XXL SGK100 Street Guard Gloves with Kevlar because they were already in shipping. Once UPS updates the shipments, you will be able to see the tracking information on our site with this link,
If you need to return them, please read the instructions on our returns policy at this link,
Thank you for your patience.
Jill
Customer Service
copsplus.com
Original Message
Sent: Friday, January 27 2:21 PM
To: Customer Service
Subject: RE: order
I have already requested a cancellation and refund and your prior response was that since it had already shipped that this was impossible.
Customer Service wrote:
Hello,
We have only received this letter today, January 27th. If you do not with to wait for you backordered product any longer, simply e-mail us a request for a cancellation. We will issue a refund at that time. There is no need to
contact your credit card company to dispute this charge for this active and valid order. You can check the status of your order online.
Customer Service
CopsPlus.com
Sent: Friday, January 27 7:00 AM
To: [email protected]
Subject: order
Dear Sirs,
This letter is to inform you that Monday January 23 I will be calling my credit card company to unauthorized this payment to your company. This is due in full to your lack of customer service. I ordered this product on
December 10 and it is still back ordered.
Sincerely,
Deputy Perry
Rose
camdenton, Missouri
U.S.A.
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