I have been a windstream customer for 9 years and am very happy to say that i will be leaving them for good this coming June.
Even though i have been with them for 9 years and spend over $14k/year with them, i receive the worst customer care you can imagine. They play telecom games to the fullest, requiring customers to add and remove minutes on their monthly long distance packages.
Long story short, they entered an order wrong, and i got over billed by $462. Needless to say, it was never fixed on my bill. I issued a chargeback, and they charged me for the charge back, so i issued another chargeback, and it went all the way to disconnection notice... Countless hours, and i ended up having to pay for their error!
DONT use Windstream - use time warner and save yourself some grief.
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