I had downloaded a free virsion of aol internet. It stated if I did not want to continue my membership to contact aol before my free trial was up. (note I had given aol a banking acount # from an account that was made just incase aol tried to refuse my choice to cancel) I contacted an aol rep through the proper chanels to cancel my membership. The operator refused to accept the words "I do not want your services" They said they would extend my services for 3 more months for free. I said I didn't want them. I was then passed to what was supose to be a superviser. No one answered the phone.
I waited a short while and called again I was given the same run around and routed to a phone that was not answered. When I finally called several times and asked to cancel they offered me more months I refused and wanted to cancel. Again I was given a do not take no responce and was routed to the same no answer line. That was over 7 months ago. I had went to my bank and put a block on any attemp from aol to withdraw from my account.
I just recieved 11/6/04 a statment from my bank that I was overdrawn from my account and there was a charge of $23.90 from aol and $25. For overdraw fee. I was furious I called aol and they said they didn't even have my bank account number. But they some how had gotten my credit card number. Now I am even more upset. I asked the rep to speek to a supervisor. (BIG MISTAKE) I was routed to the infamous never answer phone.
If there is anyone taking action with a law suit please contact me. I will be glad to give any and all information stating how they committed bank fraud and stole money from my account. I now have to cancel my credit card and change bank accounts at my cost just to prevent aol from steeling from me.
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